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Residual payment of customer down payment request

Dear Friends,

We use customer down payment requests to keep track of the down payments that the customer is contracted to pay us. Now it happens that request is for USD 1,000 but the customer has paid an advance of only USD 900. When I try to clear this advance of USD 900 against the request of USD 1,000 by way of residual posting system is not allowing me to post a residual request document of USD 100. I am getting the message "Partial payments/residual items are not possible for document XYZ" (Message no. F5773). It further says that partial payments / residual items are not possible for noted items.

But this is a valid business requirement as customer may not always pay the entire requested advance.

Can you please confirm how this is to be handled?

Thanks & Regards,

Sameer

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2 Answers

  • Dec 29, 2014 at 02:55 PM

    I don't see the business reason, but the long text is clear

    Diagnosis

    Document is a noted item. Partial payments and residual items are not possible for noted items. You therefore cannot carry out the activity you selected by double-clicking.

    System Response

    Notifies you that the activity cannot be executed.

    Procedure

    Noted items must be cleared in full. When this is done,

    • an appropriate down payment is generated for down payment requests
    • other noted items are cleared, without further line items being generated.
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    Former Member
    Dec 30, 2014 at 09:45 AM

    Dear Sameer,

    yes, noted items must be cleared in full, you cannot bypass the error message as it is raised

    correctly.

    Best regards,

    Vera

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