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Former Member

Service Module HELP!

Hi all,

I'm Facing issue with Service Module:

- In Tab Transactions of Customer Equipment Card, when I bought an Item managed by Serial, it displayed "direction: IN".

- After that, I sold this Item for a customer with a Warranty Template,  Tab Transactions displayed "direction: out".

- When the customer need to be repaired (warranty) this Item, he/she brought the Item to our company, I use Goods Receipt fuction in Inventory Module to receive this Item so Tab Transactions displayed "direction: IN".

But when we finished our job, I use Goods Issue function in Inventory Module to give the Item back to the customer, Tab Transactions didn't display "direction: out". I wonder how I can control about receipt/Issue the Item in Warranty process when the Transaction tab of Customer Equipment Card doesn't display when I use Goods Issue function.

Please help me,

Thanks in advance!

-Xuan Trinh.

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4 Answers

  • Best Answer
    Dec 30, 2014 at 05:03 AM

    Hi,

    Tested in 8.81 version and found same behaviour as above.

    Only delivery document will be updated in transaction tab for "out" direction.

    Thanks & Regards,

    Nagarajan

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    Former Member
    Dec 30, 2014 at 02:21 PM

    Hi,

    Can you use delivery instead of goods issue? GI is for internal use only.

    Thanks,

    Gordon

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  • Dec 30, 2014 at 05:45 PM

    Hi

    What is you SAP Version and PL?


    Can you share the screenshot please?

    With Regards

    Balaji Sampath

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    Former Member
    Dec 31, 2014 at 02:59 AM

    Hi

    Thanks all for helping me to solve this problem, my SAP Version is 9.0. After reading your advice, I choose to use Goods Receipt when receiving product(warranty purpose) and use Delivery when giving this product to the customer (after warranty process).

    Thanks & Regards,

    Xuantv

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