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Former Member

WEbpage could not be displayed for ESS/MSS

Hello All,

Iam a newbie in EP adminsitration and have no clue how to go about this issue that user is facing in EP version 7.3

Iam not sure which backend system we are using , but will get back to you on that. In the meantime can you please suggest wat needs to be checked for such issues in portal system. It is a DEV system.

Question 1 : What needs to be checked in Backend system and how ?

Question 2 : What needs to be checked in portal system and how ?

One thing is for sure that user is using the same web browser and it worked fine for him earlier. Now there is this issue.

For addition info : if it was a browser issue, what needs to be checked.

Please let me know.

EP issue.PNG (152.5 kB)
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2 Answers

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    Former Member
    Dec 26, 2014 at 07:36 AM

    Hi Viswanath,

    Please check on the below points.

    1. Make sure that the System Alias is created for your backend system and it works well.

    2. Check that the JCo destinations are configured correctly.

    3. Make sure that the user you are using in Portal exists at the back end also(SSO).

    4. Try to run the same application from back end.

    5. There could be a security issue if you are working with the standard role. You can check the security trace using ST01.

    6. Check in ST05, for lack of any authorization.

    Let me know, still if you face the problem.

    BR,

    RAM.

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    • Former Member

      Hello ramakrishnan,

      Sorry for the late reply. I found out that there are some business packages associated with MSS/ESS as attached in the screenshot

      As you can see , when i test connection, for all these, it fails with the following error log:

      No connection to system SystemConn_<SID>found:
      com.sapportals.connector.connection.ConnectionFailedException: Connection Failed: A nested exception occurred. Could not initialize physical connection.
      Connection Failed: A nested exception occurred. Could not initialize physical connection.
      Connection Failed: A nested exception occurred. Could not create JCO connection.
      Name or password is incorrect (repeat logon)


      Moreover for the user, when i navigate thru - >user adminstration -> select the user - >user mapping for system aliases, i dont find any entry for username and password. is this required to be maintained if SSO is configured.




      Please let me know


      BR,

      Vishwanath B

      Capture1.PNG (37.0 kB)
      Capture2.PNG (25.5 kB)
  • Dec 28, 2014 at 03:09 AM

    Hi,

    Besides what is suggested by RAM, you can additionally check below:

    1. The error 'Internet Explorer cannot display the webpage' usually occurs when the URL is not accessible (wrong URL, system is down, firewall, proxy problem....)
    To check the exact URL you are accessing (within content area), you can collect HTTP Watch trace or Fiddler trace.

    2. You can try accessing the URL above directly on the problematic PC, and see if it's responding.

    3. Speaking of 'Browser issue', the proxy setting might affect accessibility of URL. It still falls into 1. above.

    BR, Tom

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