Could not log in to SAP BusinessObjects Enterprise

[Former Member]

Greetings.

I'm sorry, i don't have a good english. My problem is when I try to open a dashboard report in bi launch pad, I get this error 'Could not log in to SAP BusinessObjects Enterprise'. I don't know the reason, any suggestion?

[TammyPowlas · Accepted solution]

It sounds like the BI server is not available.  Could you ask your BI admin to check the status in the CMC?

[Former Member · Accepted solution]

I think that's not the problem, because actually, I can open webi reports, I have this problem only opening dashboards, the cmc is started. Thank for your response 

[IngoH · Accepted solution]

Hello Victor,

you are able to logon to the SAP BusinessObjects Enterprise system as you are in the BI Launchpad.

What is the underlying data source for the dashboard ?

regards

Ingo Hilgefort

[Former Member · Accepted solution]

Hello ingo

Yes, I 'm able to logon to the SAP BusinessObjects Enterprise in the BI Launchpad. My dashboard's datasource is an universe. I can open web intelligence reports, the problem is only with dashboards reports.

Regards

[Former Member]

Hello.

I resolved the issue. I use the url of web service in CMC->Applications->WebService->Properties. In order to know what is the correct url I followed the instructions of the sap note http://service.sap.com/sap/support/notes/1668437 to use query builder to consult the URL.

After I put the URL in CMC, I restarted Tomcat.

Regards