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Former Member

Hana Cloud Connector can't connect to neo.ondemand.com

When I used Hand Could Connector to connect to "neo.ondemand.com" since Dec 23, 2014, I have got the error message:

2014-12-23 14:18:31,794#ERROR#com.sap.scc.rt#http-bio-8443-exec-2# #Tunnel Connect Failed

  1. java.io.IOException: An existing connection was forcibly closed by the remote host

at sun.nio.ch.SocketDispatcher.read0(Native Method)

at sun.nio.ch.SocketDispatcher.read(SocketDispatcher.java:43)

at sun.nio.ch.IOUtil.readIntoNativeBuffer(IOUtil.java:223)

at sun.nio.ch.IOUtil.read(IOUtil.java:192)

at sun.nio.ch.SocketChannelImpl.read(SocketChannelImpl.java:379)

at org.jboss.netty.channel.socket.nio.NioWorker.read(NioWorker.java:64)

at org.jboss.netty.channel.socket.nio.AbstractNioWorker.process(AbstractNioWorker.java:108)

at org.jboss.netty.channel.socket.nio.AbstractNioSelector.run(AbstractNioSelector.java:318)

at org.jboss.netty.channel.socket.nio.AbstractNioWorker.run(AbstractNioWorker.java:89)

at org.jboss.netty.channel.socket.nio.NioWorker.run(NioWorker.java:178)

at org.jboss.netty.handler.execution.MemoryAwareThreadPoolExecutor$MemoryAwareRunnable.run(MemoryAwareThreadPoolExecutor.java:622)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

at java.lang.Thread.run(Thread.java:744)|

Anyone knows how to solve the problem?

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2 Answers

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    Former Member
    Jan 01, 2015 at 03:09 PM

    Hello Danielle,

    not exactly sure, but can it be that a firewall is blocking the network connection between your Cloud Connector and the Cloud? You could compare the HTTPS proxy settings in your Cloud Connector with those of your favorite browser (on the same machine).

    Another possibility: is your HANA Coud account up and running on Cloud side?

    Best Regards, Ulrich

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    Former Member
    Jan 06, 2015 at 07:30 PM

    Same issue as

    The problem is caused by the upgrade of the Loadbalancer for neo.ondemand.com, which destroyed the connectivity service tunnel functionality. HCP support team fixed this issue. 

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