SAP Server does not start after Windows Upgrade

[Former Member]

Hi

After the Windows Server Udpate from Windows Server 2003 to Windows Server 2008 R2 Enterprise the SAP Netweaver CE 7.2 SPS09 does not start. The dev_enqsrv shows following:

---------------------------------------------------

trc file: "dev_enqsrv", trc level: 1, release: "720"

---------------------------------------------------

[Thr 5068] Tue Dec 23 19:35:36 2014

[Thr 5068] stopAllThreads: stop Thread worker thread ...[Thr 5068] done

[Thr 5068] stopAllThreads: stop Thread Listener thread ...[Thr 5068] done

[Thr 5068] stopAllThreads: stop Thread IOThread_0 ...[Thr 5068] done

[Thr 5068] stopAllThreads: stop Thread IOThread_1 ...[Thr 5068] done

[Thr 5068] stopAllThreads: stop Thread IOThread_2 ...[Thr 5068] done

[Thr 5068] stopAllThreads: stop Thread IOThread_3 ...[Thr 5068] done

[Thr 5068] stopAllThreads: stop Thread ADM-thread ...[Thr 5068] stopAllThreads: stop ADM-thread not implemented. Hard kill

[Thr 5068] ***LOG GEZ=> Server shutdown (normal shutdown) [encllog.cpp  501]

[Thr 5068] Enqueue server: normal shutdown

000)

[Thr 3088] EnqLockTableMapToLocalContext: enque/use_pfclock2 = FALSE

[Thr 3088] Mon Dec 22 12:03:19 2014

[Thr 3088] ***LOG GEZ=> Server start [encllog.cpp  501]

[Thr 3088] Enqueue server start with instance number 01

Any idea what could solve this pronblem?

Kind regards.

[Former Member]

Adding to above suggestion make sure you have secdata ( Java) folder available.

kindly copy paste /usr/sap from old server to new.

[Reagan]

The possible causes:

You did an in-place upgrade of the OS and this is not supported. As far as I know you should be doing a system copy to move to Windows 2008 R2.

1476239 - SAP system migration to Windows 2008/2008 R2

1383873 - Windows Server 2008 R2 Support

Check whether the runtime Java (JRE) used by the system is outdated and if yes update that and see if the J2EE stack comes up.

Lastly I would check if the present kernel is compatible with Windows 2008 R2 and also if all the kernel files are present at D:\usr\sap\SP3\SCS01\exe and the profile directory \\spdev04\sapmnt\SP3\SYS\profile is accessible. You can try to trigger the sapcpe manually and see the error.

Cheers

RB

[JPReyes]

I completely agree with you,  beside a few exceptions you should perform a system copy into a fresh installation of Windows

Read,

1494740 - SAP system migration from Windows 2003 to 2008 (R2) 64-bit

[Former Member]

Hello Peter,

Did you maintain the services file in C:\WINDOWS\system32\drivers\etc ?

sapdp01         3201/tcp

sapgw01        3301/tcp

sapms<SID> 3601/tcp

[Former Member]

Also, please run the command " netstat -p TCP " and check if the SAP ports are already in use by another process (3601, 3201, 3301 [assuming the sys# is 01])

Thanks

[former_member182657]

Hi Peter,

During OS upgrade,have you performed any kernel patch up dations or any host name modifications for the domain registrations ? Please confirm.

Regards,

[Former Member]

no just the os upgrade - the sap system and the hostname is still the same.

the os upgrade is the first step to upgrade the sap system to sap nw 7.4

[Reagan]

Check the latest logs present in the D:\usr\sap\SP3\SCS01\work directory.

Have you checked event viewer logs for details?

[Former Member]

the event viewer log has following error:

- System

  - Provider

   [ Name]  SAPSP3_01

  - EventID 0

   [ Qualifiers]  0

   Level 2

   Task 0

   Keywords 0x80000000000000

  - TimeCreated

   [ SystemTime]  2014-12-28T12:31:31.000000000Z

   EventRecordID 555

   Channel Application

   Computer spdev04

   Security

- EventData

   Failed to update service environment from user (spdev04\sp3adm) environment. [ntservmgr.cpp 231]

[former_member182657]

Hi Peter,

Could you update your kernel release from 720 to 721 as per your environment,also check with virtual memory for the system.

Regards,

Gaurav

[Reagan]

GwPrintMyHostAddr: my host addresses are :
  1 : [192.168.1.24] spdev04.eminet.local (HOSTNAME)
  2 : [127.0.0.1] spdev04 (LOCALHOST)
  3 : [192.168.99.10] spdev04.sap.com (NILIST)
Full qualified hostname = spdev04.eminet.local

Check whether the hosts file of the system is correctly maintained.

127.0.0.1               loopback localhost

Cheers

RB

[Former Member]

this entry is there and the problem too

[Sriram2009]

Hi Peter

1. Have you upgraded the windows 2008 which version?

2. R3trans -d check the connectivity to DB paste or attach the log

[Reagan]

Could you attach the hosts file?

[Former Member]

192.168.99.10    spdev04.sap.com

192.168.1.24    spdev04.eminet.local

127.0.0.1       loopback localhost

[former_member182657]

Hi Peter,

Could you share dev_w0 log file from the location <Drive>:\usr\sap\<Sys-ID>\DVEBMGS<Sys-Nr>\Work

Addition to it share the trans.log file as well from the command output of R3trans -d

Regards,

Gaurav

[Former Member]

hi gaurav

there is no dev_w0 file in the work folder...

[former_member182657]

Hi Peter,

Apart from dev_w0 any other files present under work directory,also share trans.log file

[Former Member]

---------------------------------------------------

trc file: "dev_ms", trc level: 1, release: "720"

---------------------------------------------------

[Thr 3668] Sun Dec 28 13:31:32 2014

[Thr 3668] ms/http_max_clients = 500 -> 500

[Thr 3668] MsSSetTrcLog: trc logging active, max size = 52428800 bytes

systemid   562 (PC with Windows NT)

relno      7200

patchlevel 0

patchno    441

intno      20020600

make       multithreaded, Unicode, 64 bit, optimized

pid        3656

[Thr 3668] ***LOG Q01=> MsSInit, MSStart (Msg Server 1 3656) [msxxserv.c   2288]

[Thr 3668] Sun Dec 28 13:31:34 2014

[Thr 3668] load acl file = D:\usr\sap\SP3\SYS\global\ms_acl_info.DAT

[Thr 3668] MsGetOwnIpAddr: my host addresses are :

[Thr 3668]   1 : [192.168.1.24] spdev04 (HOSTNAME)

[Thr 3668]   2 : [127.0.0.1] spdev04 (LOCALHOST)

[Thr 3668]   3 : [192.168.99.10] spdev04.sap.com (NILIST)

[Thr 3668] MsHttpInit: full qualified hostname = spdev04

[Thr 3668] HTTP logging is switch off

[Thr 3668] set HTTP state to LISTEN

[Thr 3668] *** HTTP port 8101 state LISTEN ***

[Thr 3668] *** I listen to internal port 3901 (3901) ***

[Thr 3668] *** HTTP port 8101 state LISTEN ***

[Thr 3668] CUSTOMER KEY: >C1379120511<

[Thr 3668] build version=720.2013.07.11

[Thr 3976] Sun Dec 28 13:31:57 2014

[Thr 3976] MsSExit: received SIGINT (2)

[Thr 3976] set HTTP state to CLOSED

[Thr 3976] *** HTTP port 8101 state CLOSED ***

[Thr 3976] ***LOG Q02=> MsSHalt, MSStop (Msg Server 3656) [msxxserv.c   7712]

---------------------------------------------------

trc file: "dev_rd", trc level: 1, release: "720"

---------------------------------------------------

Sun Dec 28 13:31:32 2014

***LOG S00=> GwInitReader, gateway started ( 3984) [gwxxrd.c     1759]

systemid   562 (PC with Windows NT)

relno      7200

patchlevel 0

patchno    442

intno      20020600

make       multithreaded, Unicode, 64 bit, optimized

pid        3984

gateway runs with dp version 139000(ext=120000) (@(#) DPLIB-INT-VERSION-139000-UC)

gateway (version=720.2013.07.12)

gw/reg_no_conn_info = 1

Sun Dec 28 13:31:33 2014

gw/local_addr : 0.0.0.0

gw/reg_no_conn_info = 1

* SWITCH TRC-RESOLUTION from 1 TO 1

switch off alert monitoring

Bind service 3301 (socket) to port 3301

GwIRegInitRegInfo: reg_info file D:\usr\sap\SP3\SCS01\data\reginfo.DAT not found

GwPrintMyHostAddr: my host addresses are :

  1 : [192.168.1.24] spdev04.eminet.local (HOSTNAME)

  2 : [127.0.0.1] spdev04 (LOCALHOST)

  3 : [192.168.99.10] spdev04.sap.com (NILIST)

Full qualified hostname = spdev04.eminet.local

GwDpInit: not attached to gw_adm

Sun Dec 28 13:31:57 2014

GwISigint: received SIGINT (2), start shutdown phase

***LOG S30=> GwStopGateway, gateway stopped () [gwxxrd.c     13121]

SAP-R/3-Startup Program

Starting at 2014/12/28 13:31:31

Startup Profile: "\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04"

Starting Programs

(3484) Execute: D:\usr\sap\SP3\SYS\exe\uc\NTAMD64\sapcpe.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04 list:D:\usr\sap\SP3\SYS\exe\uc\NTAMD64/scs.lst

(3460) Execute: D:\usr\sap\SP3\SYS\exe\uc\NTAMD64\sapcpe.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04 list:D:\usr\sap\SP3\SYS\exe\uc\NTAMD64/sapcrypto.lst

(3656) CreateProcess: D:\usr\sap\SP3\SCS01\exe\msg_server.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

(3664) CreateProcess: D:\usr\sap\SP3\SCS01\exe\enserver.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

(3984) CreateProcess: D:\usr\sap\SP3\SCS01\exe\gwrd.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04 -no_abap

Process 3664 died unexpectedly, restarting process

(1448) Restart CreateProcess: D:\usr\sap\SP3\SCS01\exe\enserver.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

Process 1448 died unexpectedly, restarting process

(3864) Restart CreateProcess: D:\usr\sap\SP3\SCS01\exe\enserver.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

Process 3864 died unexpectedly, restarting process

(3936) Restart CreateProcess: D:\usr\sap\SP3\SCS01\exe\enserver.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

Process 3936 died unexpectedly, restarting process

(3568) Restart CreateProcess: D:\usr\sap\SP3\SCS01\exe\enserver.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

Process 3568 died unexpectedly, final process restart.

Process will not be restated in the future because of frequent failure.

(3644) Restart CreateProcess: D:\usr\sap\SP3\SCS01\exe\enserver.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

(1760) Parent Shutdown at 2014/12/28 13:31:57

(1760) kill(SIGINT 3644) failed.

Send Signal SIGKILL to Process 3644

---------------------------------------------------

trc file: "sapstartsrv.log", trc level: 0, release: "720"

---------------------------------------------------

pid        1760

[Thr 1876] Sun Dec 28 13:30:38 2014

SAP HA Trace: SAP Microsoft Cluster library '720, patch 522, changelist 1465636' initialized

CCMS agent initialization for instance type SCS: return code 0.

CCMS agent start: return code 0.

Initializing SAPControl Webservice

Starting AutoRestart thread

AutoRestart thread started, version check is enabled

SapSSLInit failed => https support disabled

Starting WebService Named Pipe thread

Starting WebService thread

Webservice named pipe thread started, listening on port \\.\pipe\sapcontrol_01

Webservice thread started, listening on port 50113

SPDEV04\sp3adm is starting SAP System at 2014/12/28 13:31:31

SAP HA Trace: FindClusterResource: OpenCluster failed: 1060 [sapwinha.cpp, line 214]

SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_FAIL [sapwinha.cpp, line 936]

SPDEV04\sp3adm is stopping SAP System at 2014/12/28 13:31:57

SAP HA Trace: FindClusterResource: OpenCluster failed: 1060 [sapwinha.cpp, line 214]

SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_FAIL [sapwinha.cpp, line 936]

stderr3

Server initialisation failed!

  Reason: "generic enqueue error detected at enio.cpp:203 Errorinfo: "Cannot resolve service <sapdp01>""

[former_member196518]

Hi Peter,

check vcredist_x64.msi is installed , if not  you should install, it contains in sapkernel.

Regards,

Umit Toptas

[Former Member]

I installed vcredist_x64.exe - but the server does still not starting - error message is the same... any other idea?

[Former Member]

Hello Peter,

Have you cleaned your ipc once with that command?

cleanipc SN remove

Also have a look at that topic:

Regards,

Serhat

[Sriram2009]

Hi Peter

1.  Could you share the log dev_w0, dev_disp

2. Kernel 720 level?

BR

SS

[Former Member]

hi

Yes it is kernel 720 level.

here the startup log:

SAP-R/3-Startup Program

Starting at 2014/12/28 12:24:25

Startup Profile: "\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04"

Starting Programs

(3120) Execute: D:\usr\sap\SP3\SYS\exe\uc\NTAMD64\sapcpe.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04 list:D:\usr\sap\SP3\SYS\exe\uc\NTAMD64/scs.lst

(3620) Execute: D:\usr\sap\SP3\SYS\exe\uc\NTAMD64\sapcpe.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04 list:D:\usr\sap\SP3\SYS\exe\uc\NTAMD64/sapcrypto.lst

(2800) CreateProcess: D:\usr\sap\SP3\SCS01\exe\msg_server.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

(2824) CreateProcess: D:\usr\sap\SP3\SCS01\exe\enserver.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

(3332) CreateProcess: D:\usr\sap\SP3\SCS01\exe\gwrd.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04 -no_abap

Process 2824 died unexpectedly, restarting process

(2160) Restart CreateProcess: D:\usr\sap\SP3\SCS01\exe\enserver.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

Process 2160 died unexpectedly, restarting process

(3004) Restart CreateProcess: D:\usr\sap\SP3\SCS01\exe\enserver.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

Process 3004 died unexpectedly, restarting process

(3596) Restart CreateProcess: D:\usr\sap\SP3\SCS01\exe\enserver.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

Process 3596 died unexpectedly, restarting process

(4076) Restart CreateProcess: D:\usr\sap\SP3\SCS01\exe\enserver.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

Process 4076 died unexpectedly, final process restart.

Process will not be restated in the future because of frequent failure.

(1988) Restart CreateProcess: D:\usr\sap\SP3\SCS01\exe\enserver.EXE pf=\\spdev04\sapmnt\SP3\SYS\profile\SP3_SCS01_spdev04

dev_ms:

---------------------------------------------------

trc file: "dev_ms", trc level: 1, release: "720"

---------------------------------------------------

[Thr 3832] Sun Dec 28 12:40:13 2014

[Thr 3832] ms/http_max_clients = 500 -> 500

[Thr 3832] MsSSetTrcLog: trc logging active, max size = 52428800 bytes

systemid   562 (PC with Windows NT)

relno      7200

patchlevel 0

patchno    441

intno      20020600

make       multithreaded, Unicode, 64 bit, optimized

pid        2296

[Thr 3832] ***LOG Q01=> MsSInit, MSStart (Msg Server 1 2296) [msxxserv.c   2288]

[Thr 3832] load acl file = D:\usr\sap\SP3\SYS\global\ms_acl_info.DAT

[Thr 3832] MsGetOwnIpAddr: my host addresses are :

[Thr 3832]   1 : [192.168.99.10] spdev04 (HOSTNAME)

[Thr 3832]   2 : [127.0.0.1] spdev04 (LOCALHOST)

[Thr 3832]   3 : [192.168.1.24] spdev04 (NILIST)

[Thr 3832] MsHttpInit: full qualified hostname = spdev04

[Thr 3832] HTTP logging is switch off

[Thr 3832] set HTTP state to LISTEN

[Thr 3832] *** HTTP port 8101 state LISTEN ***

[Thr 3832] *** I listen to internal port 3901 (3901) ***

[Thr 3832] *** HTTP port 8101 state LISTEN ***

[Thr 3832] CUSTOMER KEY: >C1379120511<

[Thr 3832] build version=720.2013.07.11

[Thr 2960] Sun Dec 28 12:40:23 2014

[Thr 2960] MsSExit: received SIGINT (2)

[Thr 2960] set HTTP state to CLOSED

[Thr 2960] *** HTTP port 8101 state CLOSED ***

[Thr 2960] ***LOG Q02=> MsSHalt, MSStop (Msg Server 2296) [msxxserv.c   7712]

[Sriram2009]

Hi Peter

1.  On windows 2008 OS disable the firewall & UAC?

2. Just add the SAP server IP = Hostname.SAP.com  in c:\windows\system32\drivers\etc

[Former Member]

Firewall and UAC is disabled and the ip is added in the host file - the server does not start with the same error

[Reagan]

Have you tried restarting the server? Issues with enqueue are most likely due to the main memory.

Check the Windows Event Viewer logs.

[Former Member]

Server restart does not help...

[Sriram2009]

Could you share the full log?

[Former Member]

which log do you need? I can't find a log file dev_w0 or dev_disp

---------------------------------------------------

trc file: "sapstartsrv.log", trc level: 0, release: "720"

---------------------------------------------------

pid        1760

[Thr 1876] Sun Dec 28 13:30:38 2014

SAP HA Trace: SAP Microsoft Cluster library '720, patch 522, changelist 1465636' initialized

CCMS agent initialization for instance type SCS: return code 0.

CCMS agent start: return code 0.

Initializing SAPControl Webservice

Starting AutoRestart thread

AutoRestart thread started, version check is enabled

SapSSLInit failed => https support disabled

Starting WebService Named Pipe thread

Starting WebService thread

Webservice named pipe thread started, listening on port \\.\pipe\sapcontrol_01

Webservice thread started, listening on port 50113

SPDEV04\sp3adm is starting SAP System at 2014/12/28 13:31:31

SAP HA Trace: FindClusterResource: OpenCluster failed: 1060 [sapwinha.cpp, line 214]

SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_FAIL [sapwinha.cpp, line 936]

SPDEV04\sp3adm is stopping SAP System at 2014/12/28 13:31:57

SAP HA Trace: FindClusterResource: OpenCluster failed: 1060 [sapwinha.cpp, line 214]

SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_FAIL [sapwinha.cpp, line 936]