internal error occured while calling 'processDPCommandsEx' API.

[Former Member]

Hi experts,

We had upgarded our  BI content version to 737 SP level 0009 few days back. After the content update there is error in opening webi report. It is showing "An internal error occured while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30720) (WIS_30720)." Please help me to resolve this error.

Regards,

Rathish

[Former Member · Accepted solution]

The issue is resolved with SAP NOTE 1890238.

As per the note we restarted the WebI services and Adaptive processing server from the CMC and then we were able to execute WebI report.

Regards,

Rathish

[DayaJha]

Hi Rathish,

Please answer below questions and refer to below notes to see if your issue matches with any of the below.RSRT would run fine since changes in Bex would not affect Bex output with errors, but may affect webi report. Try creating a new simple webi report on the same OLAP connection and test if its working without any errors.

Were there any changes to the Bex query in last few days?

Check if there are two key figures in the Bex query with the same name

1610314 - An internal error occured while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30720) in Web Intelligence report based on Bex query which has two key figures with the same name
https://service.sap.com/sap/support/notes/1610314

1619405 - ProcessDP CommandsEx (WIS 30270) Error when run a report based on Bex querybased on Bex query which has two key figures with the same name
https://service.sap.com/sap/support/notes/1619405

1604990 - BI 4.0: Changing BEx query that's in use in Web Intelligence report causes "An internal error occured while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30720) (WIS_30720)

https://service.sap.com/sap/support/notes/1604990

Thanks,

Daya

[Former Member]

Hi Daya,

The bex query was last changed in October and there is now two key figures with same name.

I have checked all the notes it is not applicable as our environment is BOE 4.0 SP04.

The report was working fine till the BI content upgrade.

Regards,

Rathish

[Former Member]

Hi daya,

Sorry I mean no two key figures with same name.

Regards,

Rathish