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Report to see and send as e-mail of all open Complaints/transactions

Hello Gurus,

We need to view all the Open Service Transactions/Incidents (we have a Ztransaction type) for the past 3 months and send that output as an attachment to our Service Manager's e-mail address for him to action on.

Is there a standard way of achieving this ?

Please point me if there are any GUI transaction codes that i can schedule them as a background job specifying an e-mail address ?

Thanks in advance,

Regards,

Gopi.

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2 Answers

  • Posted on Dec 23, 2014 at 06:16 AM

    Hi Gopi,

    As per your requirement, i do not think any standard tcode is available in system.

    You have to build a custom report and execute it in back ground.

    Best Regards,

    Dharmakasi.

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  • Posted on Dec 26, 2014 at 03:33 PM

    Hi Gopi,

    There are no standard tools for your requirement. It is very specific requirement to your customer.

    However, there are a couple of tools which you can use to extract the data. The mailing part needs to be development in custom solution.

    My suggestion would be develop a report and use the tools to extract the data. Then schedule the job in the back ground. I also developed a similar kind of functionality in one of my earlier project.

    Let me know if you need any kind of technical inputs regarding the development.

    Hope this helps.

    Thanks,

    Samantak Chatterjee.

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    • Former Member

      Hi Samantak,

      Thanks for the reply. Sorry for the delay in getting back to you.

      you have mentioned about the couple of tools to extract the data.

      Could you please let me know those steps to extract the data.

      atleast i will get a start there and take it further to development.

      Thanks in advance.

      Regards,

      Gopi.

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