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How to Maintain S-User for SAP Service & Support Backbone

Hi All

I'm configuring application incident management in sap solution manager 7.1 sp12 according document "ITSM_Guide_AIMConfig_final". I'm configured to step 2.3.1 "Maintain S-User for SAP Service & Support Backbone ". I have to fill manually information into field " User" and " Contact person". How to sync user and contact from sap support portal to my sap solution manager? If you have documentation to configure application incident management,please send to me.

Thank you and best regards

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5 Answers

  • Best Answer
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    Former Member
    Dec 24, 2014 at 02:58 PM

    Hi,

    run solman_setup transection and open system preparation tab and jump step 3 "Specify Connectivity Data "  You can enter new oss user information as shown screenshot.

    Regards,

    Ümit Toptaş


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  • Dec 23, 2014 at 01:47 PM

    Hi ,

    SAP will connect with solution manager using SAPOSS1 RFC destinations.

    You may check in SM59 regarding this RFC

    Regards,

    Deepak Kori

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  • Dec 24, 2014 at 08:49 AM

    Hi Thi Kim Dung Do,

    Are you using standard scenario or VAR scenario?

    Anyway, in both cases you have to maintain the AISUSER table manually.



    In VAR scenario, you have the report AI_SDK_SP_GENERATE_BP_V2, which has the option to Update S-Users from SMP (among other things), but anyway you have to initially maintain the table AIUSER manually, and this is important, especially for the user SOLMAN_BTC (of solman) which is used in background jobs which are used to interact with SMP.


    Check this wiki:

    How to maintain the transaction AISUSER for standard and VAR scenarios - Solution Manager - SCN Wiki

    BR



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    Former Member
    Dec 24, 2014 at 12:49 PM

    Hi,

    In solman_setup --> ITSM follow the steps to configure support desk

    Regards,

    Nikhil

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  • Jan 03, 2015 at 01:38 PM

    Hi All

    After I run solman_setup transaction and open system preparation tab and jump step 3 "Specify Connectivity Data "


    The results is the screen below:

    The SAP customer number is empty

    I have been following this guide :

    http://www.mediafire.com/view/6moqwpkfie26l4g/ITSM_Guide_AIMConfig_final.pdf


    I start the standard Report AI_SC_GET_SAP_CUSTOMER_NUMBERS from within the IMG via

    Activity Maintain SAP Customer Numbers -> Generate SAP Customer Numbers . the results is empty :

    How to get information of my customer number in transaction AISUSER?

    Thank you

    BR



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