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Solman ITSM integration with Service-now using PI

Hi Team,

We are trying to integrate solman Incident management with SNOW using PI as middleware .We have done the Basic setup in solman(user creation,sicf service activation,consumer and proxy creation)

But when we try to establish a connection from ICTCONF in solman it gives below error .Could you please assist with this issue

If anyone has already configured this setup request you to kindly help with documentation or any pointers on this setup

External system SIOS_SOLMAN_REQ connection test error

Message no. SOLMAN_ICT023

Diagnosis

The system failed to perform the test call of the external system SIOS_SOLMAN_REQ.

Procedure

Check whether the connection to the external system SIOS_SOLMAN_REQ has been defined correctly.

Regards,

Murali

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3 Answers

  • Dec 23, 2014 at 08:45 AM

    Hi Murali,

    If your PI is ABAP based then you need to establish RFC b/w solman and PI.

    Did you do this already?

    BR,

    Vivek

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    Former Member
    Jul 05, 2016 at 07:16 AM

    Hi Murali,

    Are you able to solve this issue?

    If could share the solution for same. As I am getting same connection error "External system SNOW_PI connection test error"

    Thanks & Regards,

    Nilkanth.

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    Former Member
    Sep 27, 2016 at 09:03 AM

    Hi Murali,

    I am planning to do SNOW integration with SAP Solution Manager ITSM. Could you please advice some start up steps and share documentation if possible.

    Thanks,

    Omkar Kuldharan

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