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action profile_service group parameter

Hi everyone,


After customizing the action profile, I need to send different communication type (english or french) depending on the group service of the user.

I have seen that it is a possible parameter for launching execution of the action:

&Demande de service CRM.Groupe de services& = [BO.BUS1006005.0000000007] and

&Demande de service CRM.Statut utilisateur& = E0011ZACT0001

However, the service group parameter is based on BP number on ppoma_crm which has to be created and maintained in each environnement.

And action profile are transported via OT.

So service group will not necessary be the same on the each environnment (BP number will be different) and thus the action profile can be wrong.

Is there any solution to this problem?

Thanks a lot,

Regards,

Anaïs

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    author's profile photo Former Member
    Former Member
    Posted on Dec 20, 2014 at 06:52 AM

    Hi Anais,

    As you said, you can transport action profile, but why you want to create many BPs in non-production environment? After moving the transport, create as many BPs in production system only.

    Will this not solve the problem? If no, then what is the problem that you are facing. Please elaborate.

    Rgds

    Hari

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    • Hello Hari,

      Thanks for your reply. Unfortunately, I cannot use smartform as I need email to be sent and not PDF. We are using Mail Form that are called ith the method call on the action profile.

      However, with your solution, it would be the same issue once we transport it to a new environnment. Service group will not be the same from one environement to the other. Then the action profile 'service group' will not necessarily match with the organisation unit in ppom_crm, right?

      Thanks,

      Regards,

      Anaïs

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