CS scenario - Solution using SD, CS, FI

[MPS4HANA]

Hi,

Having basic functional understanding of various possible scenarios in Customer Service (Service Contracts & Warranty based service, In-House Repairs, Field Service, etc), I understand, that SAP is promoting SAP CRM Customer Service as it has many features over ERP CS,

however as a basic requirement, I am trying to understand the various possible "scenarios" and "their Solutioning" considering the solution in ERP base modules (SD, CS, FICO, PM, PS, QM) - along with integration aspects of various modules in the flow.

I am currently going thru SAP HELP doc, which explains the various SAP CS functionalities. What I am looking at / trying to search / find is "whole" scenario as process flow & it's solutioning in SAP.

Text Removed.

Thanks in advance & Best Regards,

Message was edited by: G Lakshmipathi

Dont offer points in SCN which is against SCN rules.  Go through SCN rules and adhere to that

[Lakshmipathi]

Being an old member of SCN, you should be knowing SCN rules and despite that, you were deviating that. Also please understand this is not a tutorial forum for you to teach or provide a detailed step by step documentations.  SCN forum is meant for guiding the members only on specific issues.

G. Lakshmipathi