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Simple evaluation results for Survey

Hi Folks,

My requirement is I want to create a survey (Customer feed back) with say 20 questions,send it to my customers ( target group) and get simple evaluation results out of it.How can I achieve this ...Pls guide..

Regards

Jaya

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 22, 2014 at 07:26 AM

    Hi Jaya,

    You can give ranks to each answer.

    Ex; For a particular question i have four answers, say Bad (0), Average (20), Good(30), excellent (50).

    Like this I you give score to each question and related action (answers), i can calculate a grand total anf if i want i can get an average/ percentage as per my requirement.

    Check this suits your requirement ?????.

    Thanks & Regards

    Ravi

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 17, 2014 at 06:42 AM

    Hi Jaya,

    Could you elaborate what is " get simple evaluation results out of it".

    Rgds

    Hari

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 07, 2015 at 01:02 PM

    Good afternoon Jaya

    Once answers are given you can do a simple analysis by using transaction crm_survey_suite.

    You select one of the surveys and then hit the evaluation button (third from left to righ on the bar).

    Regards

    Razvan Zainea

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    • Former Member Jayalakshmi I

      Good afternoon Jaya

      This message normally informs you that there are no available answers for the selected survey.

      You should first set some answers.

      If answers have already been given:

      - Please be sure to select the correct survey version in crm_survey_suite

      - Assign a score in the survey for each answer

      - Check settings in SICF (should normally be done by Basis)

      Best begards

      Razvan Zainea

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