SBO mailer sleeping

[Former Member]

Dear All,

I am facing the below issue in the SBO mailer.

We have created few alert query which should send to specific user using outlook and SBO mailer. We found that if SBO mailer did not get anything to send for 2 days then it sleeps. If we restart the SMO mailer then it sends all pending mail. If we see the service it is in running mode. can someone help me so that SMO mailer should not sleep at all.

Best Regards

Santosh

[János_at_SAP]

Hi,

Create and schedule a windows bat file to restart the mailer in every day.

in the batch you put:

net stop [Servicename]

net start [Servicename]

Servicename -> Goto to Services, and check name of the B1 Mailer service.

Use control panel to schedule it, before business hours (eg: 6 am on the morning).

This is a perferct workaround for your issue

thanks,

János

[kothandaraman_nagarajan]

Hi,

Under server manager-->select SBO mailer-->Select when operating system starts.

Thanks & Regards,

Nagarajan

[Former Member]

Dear nagrajan,

The server is at Denmark and we never restart the server. Users access the server using Citrix.

Best Regards

Santosh

[kothandaraman_nagarajan]

Refer SAP note:

1507583 - All SBO Mailer buttons turn grey if 'Start when OS
starts'