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SBO mailer sleeping

Dear All,

I am facing the below issue in the SBO mailer.

We have created few alert query which should send to specific user using outlook and SBO mailer. We found that if SBO mailer did not get anything to send for 2 days then it sleeps. If we restart the SMO mailer then it sends all pending mail. If we see the service it is in running mode. can someone help me so that SMO mailer should not sleep at all.

Best Regards


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2 Answers

  • Posted on Dec 16, 2014 at 05:30 AM


    Under server manager-->select SBO mailer-->Select when operating system starts.

    Thanks & Regards,


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  • Posted on Dec 16, 2014 at 03:32 PM


    Create and schedule a windows bat file to restart the mailer in every day.

    in the batch you put:

    net stop [Servicename]

    net start [Servicename]

    Servicename -> Goto to Services, and check name of the B1 Mailer service.

    Use control panel to schedule it, before business hours (eg: 6 am on the morning).

    This is a perferct workaround for your issue



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