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Former Member

SAP Authoring tool - problem with sound

We are delivering HTML courses which are SCORM compliant courses.

This courses plays wine in scorm open cloud ( but they do not works fine on SAP content player.

We are working with SAP Authoring Tool version LSO 6.04_11:1

After importing course via Authoring Environment and trying to play a course no sound are played.

We have succeed to play sound only via flash player but with pure HTML courses we always have a problem.

When we open a chrome console all mp3 files are 404 (NOT FOUND)

Here is a full request and response headers:

Remote Address:

Request URL:

Request Method:GET

Status Code:404 404 (NOT FOUND): /lms/media/(1.XXX.0.5732618.)/my_course/my_course/runtime_media/sound/eng/count_1.mp3


Request Header


GET /lms/media/(1.XXX.0.5732618.)/my_course/my_course/runtime_media/sound/eng/count_1.mp3 HTTP/1.1


Connection: keep-alive

Accept-Encoding: identity;q=1, *;q=0

User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36

Accept: */*


Accept-Language: en-US,en;q=0.8,sr;q=0.6,es-419;q=0.4,es;q=0.2


Range: bytes=0-


Response Headers


HTTP/1.1 404 404 (NOT FOUND): /lms/media/(1.XXX.0.5732618.)/my_course/my_course/runtime_media/sound/eng/count_1.mp3

Server: Apache-Coyote/1.1

Cache-Control: no-cache

Content-Type: text/html;charset=utf-8

Content-Length: 1331

Date: Wed, 10 Dec 2014 15:21:11 GMT

Any idea how to manage to play sound on HTML SCORM compliant course without use of a flash player?

Here you can find example course which has a problem with sound:

Thanks in advance,


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1 Answer

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 12, 2014 at 04:22 PM

    Hi Dragan, we have found that we can only use Windows Internet Explorer as the browser for the content player. Neither Mozilla Firefox, Google Chrome or Safari were recommended at our go-live in 2012 and a number of our users' issues have originated from one of these unapproved browsers. Our help desk coaches users to retry in IE and often the problem resolves itself. Have you tried IE?

    Also - we are unable to play our courses outside the firewall when the learner uses a Citrix connection to access the network. Our Citrix connection currently doesn't handle media-rich courses with audio & video well.

    Hope this helps

    Best regards,

    Connie Lyndon

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    • Former Member Former Member

      I think I have found why mp3 is nor played in SAP contewnt player.

      The problem is in class

      SAP is trying to server mp3 file via MediaHandler but there is a bug.

      This is a problematic code:

      String range = request.getHeader("Range");

      MediaLoader.ByteRange rangeSpec = null;

      if ((range != null) && (range.startsWith("bytes=")))


      range = range.substring(6);

      int inx = range.indexOf("-");

      if (inx > 0)


      int start = Integer.parseInt(range.substring(0, inx).trim());

      int end = Integer.parseInt(range.substring(inx + 1).trim());

      rangeSpec = new MediaLoader.ByteRange(start, end);



      First it extracts "Range" from header and expect to be in format "bytes=<start>-<end>"

      So valid value could be "bytes=0-100" or bytes=0-200 for example

      But in our case "Range" has value "bytes=0-" so it fails on parsing on:

      int end = Integer.parseInt(range.substring(inx + 1).trim());

      Inside catch section during error handling at the end it returns 404:

      response.sendError(404, "404 (NOT FOUND): " + path);

      which is false information. SAP is handling error on header attribute parsing very simple - it says that such resource not exists!

      This is very bad. It would be nice to give some feedback to allow users to get info why mp3 is not playing.

      So definitelly this is SAP content player BUG.

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