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Dec 10, 2014 at 04:30 AM

Automatic Priority Determination in Notification based on Equipment Object Type


Hi Experts,

Kindly advice which program or method can be used to automatically set the priority in Notification based on Equipment.


1. I configured 10 Object Types in Equipment Category Z.

2. Each Object Types have its own SLA.

3. SLA is determine by Priority in Notification.

4. When user enter Equipment no. in Notification, priority will get populated automatically in Notification.

Thank you for your response and your precious time.