Visits are always in "in process" status

[Former Member]

Scenario: Check In/Out is not being used.

How to mark visits as complete? Pl help!

[former_member202992]

Hi Rahul,

Not sure if this still an issue, but when Check In/CheckOut are not in scope, you should still be able to set Visits to Completed after it's in "In Process" status.

Please revert back if ther are still issues with this.

Best regards,

Arthur

[Former Member]

Hi Arthur,

The issue remains as of now.

I've added a screenshot and you may guide me on marking a visit as complete.

With Regards,

Rahul

[former_member202992]

Hi Rahul,

Not sure why you are seeing this. If you see my attached screenshot, this is the current behavior in C4C.

Can you confirm what version of C4C your tenant is on? Or any other additional details?

[Former Member]

Hi Arthur,

It seems you are in HTML5 client. Can you please check in Silverlight if the same options are present.

The C4C client is on 1511 version.

With Regards,

Rahul

[former_member202992]

Hi Rahul,

I checked again and confirmed I was on Silverlight - I can confirm since administrative tools like scoping aren't available in HTML5, which I needed to use to turn off check-in/check-out on this tenant.

In addition, this is what the client looks like in HTML5 -

Perhaps the best approach going forward from here is to create an incident for this so we can investigate further.

Best regards,

Arthur

[former_member3555]

Hello Rahul,

I'm sure you've solved this by now, but in the visit, select "Check-out" and the visit will be completed. Prior to this you must select "Check-in" 

This should be discussed in the user guide at:  http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-1.pdf

-ginger

[Former Member]

Hi ,

The check-in & check-out has been put out of scope & there is no options under Action to mark it as complete.

I've added a screenshot below.