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Business Objects Publication - Personalization Issue


We are on Business Objects 4.1 SP 1 Patch 1. I am trying to create a publication using a Crystal Report as the source document. This report was build using CR Version 2008. Currently the BO server has CR version 2011.

Source Document: Crystal Report

Enterprise Recipients: None

Dynamic Recipients: Crystal Report with a list of Account IDs that are similar to the ones in the Source crystal Report. Each has a unique email ID.

Personalization: When I click on Personalization, the tab appears to be blank, with a loading symbol. It is loading forever. Is there a reason why I am unable to personalize this publication?

I tested the functionality using a WebI report as a source and an enterprise recipient list. I was able to personalize and burst the report. It reached the users inbox successfully.

When I try the same with Crystal Report, I am unable to even complete the publication set up. I couldn't find any similar post or discussion on SAP.

Any help or direction is appreciated.



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1 Answer

  • Posted on Dec 08, 2014 at 04:58 PM

    Can you open the report in Crystal 2011 and save it and try the publication personalization?

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