Skip to Content
author's profile photo Former Member
Former Member

Business Objects Publication - Personalization Issue

Hi

We are on Business Objects 4.1 SP 1 Patch 1. I am trying to create a publication using a Crystal Report as the source document. This report was build using CR Version 2008. Currently the BO server has CR version 2011.

Source Document: Crystal Report

Enterprise Recipients: None

Dynamic Recipients: Crystal Report with a list of Account IDs that are similar to the ones in the Source crystal Report. Each has a unique email ID.

Personalization: When I click on Personalization, the tab appears to be blank, with a loading symbol. It is loading forever. Is there a reason why I am unable to personalize this publication?

I tested the functionality using a WebI report as a source and an enterprise recipient list. I was able to personalize and burst the report. It reached the users inbox successfully.

When I try the same with Crystal Report, I am unable to even complete the publication set up. I couldn't find any similar post or discussion on SAP.

Any help or direction is appreciated.

Thanks

DE

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Posted on Dec 08, 2014 at 04:58 PM

    Can you open the report in Crystal 2011 and save it and try the publication personalization?

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.