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Former Member
Dec 08, 2014 at 04:11 PM

Warranty functionality for Complaints transaction in CRM


Hi Experts,

I want to activate warranty functionality for Complaints transaction in CRM. Please find below steps which I have implemented for the same.

  • Transaction: COMM_PRAPPLCAT

In SPRO, I have added 'Warranty' in Assgmt per product type for application Product.

Product Type: Warranty

Hierarchy ID: R3PRO

Now I am able to create Warranties for a product which is added in Service limitations assignment block.

  • In SPRO, I have created new profile in define profile for warranty check. Same I have assign to Complaints transaction type.

When I created Complaint CSR with Same Product which is under warranty, it’s not doing warranty check. I am getting below messages in Item warranty tab log.

Warranty check for items started; date 05.12.2014, time 09:02:18
Item is not assigned to a warranty; check completed
Warranty check started, date 05.12.2014, time 09:02:18
No reference objects determined; check completed

System Response
The warranty check cannot be executed without a reference object.

How can I activate reference objects for warranty or kindly guide me where I am doing wrong.

Thanks in advance!!