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Dec 08, 2014 at 12:18 PM

E-mail channel - e-mail tickets

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Hello Experts, We are implementing C4C for Service and Social Engagement and we have a question in relation to the e-mail tickets. When an e-mail enters the system, this automatically generates the tickets, but when it does not find that e-mail address of the individual customer, it creates a new customer, but there are registered customers, with other e-mail address, but they do indeed exist.

How can we avoid this double customer creation? Is there a way to avoid this?

Many thanks Mônica Betini