Customer Service for plant maintenance

[Former Member]

One of my company department named as "Tool Room" provide maintenance service to the sister company and external companies.

This department receive equipment for maintenance from the sister company and external company, after repair maintenance cost is bill to them.

My question Depot Repair is applicable for this scenario or Customer Services.

[former_member186385]

Hi,

As you are billing for the service, it would be better you implement CS process

Create those external Companies as Business partner ( Customer) and use either Inhouse or Field service

thanks

santosh