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Former Member

Customer Service for plant maintenance

One of my company department named as "Tool Room" provide maintenance service to the sister company and external companies.

This department receive equipment for maintenance from the sister company and external company, after repair maintenance cost is bill to them.

My question Depot Repair is applicable for this scenario or Customer Services.

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  • Posted on Dec 08, 2014 at 07:01 AM

    Hi,

    As you are billing for the service, it would be better you implement CS process

    Create those external Companies as Business partner ( Customer) and use either Inhouse or Field service

    thanks

    santosh

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