Inbound queues SMQ2 are not getting cleared automatically sometimes

[Former Member]

Hi,

Some times, CRM Inbound queues(SMQ2) are not getting cleared automatically, required to process manually.

Because of this queues are getting increased and system is getting stuck.

What could be the reason, please advise.

Regards,

Bhanu

[Former Member · Accepted solution]

Thank you all for your valuable suggestions, issue got resolved after increasing memory/CPU  allocation at both ECC & CRM.

Regards,

Bhanu

[Former Member]

Hi Bhanu,

I am agreeing with Rohit. In one of my project I had setup report RSQIWKEX for SMQ2 and RSQOWKEX for SMQ1 to clear stuck queues which was working fine. More information you can get from SAP NOTE  1804549.

Thanks,

Prem

[rohit_sharma2]

Hello Bhanu,

There could be many reasons:

Not enough DIA Work processes : Look at RZ12 and seek help of basis guys for allocating more WP for inbound queue processing

When inbound(particularly CSA* queues) queues remain in status 'RETRY' with the error : Command to tRFC/qRFC: Execute LUW again - Here use note 1422413

When a big no. of queues gointo status RETRY or SYSFAIL : Look at scheduling program RSQIWKEX  at regular intervals to restart inbound queues.

There could be other reasons as well, if the above 3 suggestions don't help please include the specifics of your problem and post it in SCN.

Kind Regards

Rohit

[Former Member]

Hi Bhanu,

It may have many reasons.

Basicly, you can check the status of the Q. Go to TX SMW01 for details if there is error.