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Former Member

Inbound queues SMQ2 are not getting cleared automatically sometimes

Hi,

Some times, CRM Inbound queues(SMQ2) are not getting cleared automatically, required to process manually.

Because of this queues are getting increased and system is getting stuck.

What could be the reason, please advise.

Regards,

Bhanu

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    author's profile photo Former Member
    Former Member
    Posted on Dec 09, 2014 at 09:31 AM

    Thank you all for your valuable suggestions, issue got resolved after increasing memory/CPU allocation at both ECC & CRM.

    Regards,

    Bhanu

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  • Posted on Dec 08, 2014 at 06:48 AM

    Hello Bhanu,

    There could be many reasons:

    Not enough DIA Work processes : Look at RZ12 and seek help of basis guys for allocating more WP for inbound queue processing

    When inbound(particularly CSA* queues) queues remain in status 'RETRY' with the error : Command to tRFC/qRFC: Execute LUW again - Here use note 1422413

    When a big no. of queues gointo status RETRY or SYSFAIL : Look at scheduling program RSQIWKEX at regular intervals to restart inbound queues.

    There could be other reasons as well, if the above 3 suggestions don't help please include the specifics of your problem and post it in SCN.

    Kind Regards

    Rohit

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 09, 2014 at 08:59 AM

    Hi Bhanu,

    I am agreeing with Rohit. In one of my project I had setup report RSQIWKEX for SMQ2 and RSQOWKEX for SMQ1 to clear stuck queues which was working fine. More information you can get from SAP NOTE 1804549.

    Thanks,

    Prem

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 08, 2014 at 03:34 AM

    Hi Bhanu,

    It may have many reasons.

    Basicly, you can check the status of the Q. Go to TX SMW01 for details if there is error.

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