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BI Launchpad is not reachable

Hi guys,

I am a temporary BI admin before final release and I have to say that I am pretty new to BI admin.

I have a strange case that BI launchpad is not reachable but CMC is reachable.

When I try to go to launchpad, it just hangs, but CMC comes back right away.

Here is the our environment:

Two BO 4.1 SP 3 Application servers,

Two Web servers

One load balancer.

Where should I start to check?

Thank you!

George

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4 Answers

  • Best Answer
    Posted on Dec 04, 2014 at 05:22 PM

    Hi George,

    What is the error that you are getting? Few basic things that I would do

    1) You have access to CMC, check if all the servers under CMC are running

    2) Are you getting the BI launchpad logon screen when you access http<s>://<hostname>:<port>/BOE/BI ?

    3) If you are then, what kind of authentication method you are selecting?

    4) If you are selecting Enterprise authentication type then in System field are you giving the right CMC port, Ex: <cms host>:<cms port>

    Cheers,

    S Sumanth GV

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    • George,

      This tells me another thing that you should look for.

      - I noticed that you are using SSL, is this just from your browser to load balancer? What about internal connection between the servers?

      - Please make sure your SSL configuration from your load balancer to both the application server is working properly. I have a hunch SSL between one of them might not be working. This might not be the case as I forget SSL configuration in BI distributed environment.

      I know your CMC is working fine, when you first logged on it might have picked the right web application server where everything is working. So, it always picks the same server because of the browser side and server side cache .... This could happen...

      Regards,

      S Sumanth GV

  • author's profile photo Former Member
    Former Member
    Posted on Dec 05, 2014 at 03:51 PM

    Hi guys,

    It turned out it is the Web Server is not functional properly. I reboot the two Web Servers, everything goes normal.

    But by following the suggestions, I learnt a lof of stuff. It is really important to me as a temporary BO admin.

    Thank you very much!

    George

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  • Posted on Dec 04, 2014 at 05:25 PM

    Hi George

    1. Is this any error message in Windows event viewer?

    2. Could you refer the SAP KBA 2064843 - BI LaunchPad - Preferences window does not load or 'hangs' on click


    BR

    SS

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  • Posted on Dec 05, 2014 at 06:15 PM

    Does direct access using your web app work, I mean don't use load balancer and try hitting one of the web server

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