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SMARTFORMS e-mail sender receiver and subject

kenny_vandemoortele
Participant
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Hi experts,

Where can we define the e-mail subject, e-mail sender and e-mail receiver using smartforms?

We use Solman 7.1 SP10.

Thanks a lot

Regards,

Kenny

Accepted Solutions (0)

Answers (2)

Answers (2)

artemzhegalin
Active Participant
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Hello. Kenny.

Check note 788626 - PPF: adjusting the Smart Form documents (I have some problems with my browser and can't paste a link in SCN).

BR,

Artem

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Hi Kenny,

Can you explain your requirement in more detail?

Regards,
Chrishan.

kenny_vandemoortele
Participant
0 Kudos

We use the crm_ui service desk applications for incident and service request management.

For each transaction type, we have defined an action profile.

in our action profile, we say: if the status of an incident equals "proposed solution", we send an email using a smartforms form to the incident-reporter.

This works, but the original setup was done in Solman 7.0 by someone else. We want to change the e-mail sender and e-mail subject but don't know how.

Could you maybe help us?

Regards,

Kenny