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author's profile photo Kenny Vandemoortele
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Kenny Vandemoortele

SMARTFORMS e-mail sender receiver and subject

Posted on Dec 04, 2014 at 03:43 PM 40 Views

Hi experts,

Where can we define the e-mail subject, e-mail sender and e-mail receiver using smartforms?

We use Solman 7.1 SP10.

Thanks a lot

Regards,

Kenny

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  • author's profile photo Chrishan Bastiampillai
    Chrishan Bastiampillai
    Posted on Dec 04, 2014 at 03:53 PM
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    Hi Kenny,

    Can you explain your requirement in more detail?

    Regards,
    Chrishan.

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    • Kenny Vandemoortele
      Dec 04, 2014 at 04:10 PM

      We use the crm_ui service desk applications for incident and service request management.

      For each transaction type, we have defined an action profile.

      in our action profile, we say: if the status of an incident equals "proposed solution", we send an email using a smartforms form to the incident-reporter.

      This works, but the original setup was done in Solman 7.0 by someone else. We want to change the e-mail sender and e-mail subject but don't know how.

      Could you maybe help us?

      Regards,

      Kenny

  • author's profile photo Artem Zhegalin
    Artem Zhegalin
    Posted on Dec 05, 2014 at 08:13 AM
    0

    Hello. Kenny.

    Check note 788626 - PPF: adjusting the Smart Form documents (I have some problems with my browser and can't paste a link in SCN).

    BR,

    Artem

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