on 12-04-2014 3:43 PM
Hi experts,
Where can we define the e-mail subject, e-mail sender and e-mail receiver using smartforms?
We use Solman 7.1 SP10.
Thanks a lot
Regards,
Kenny
Hello. Kenny.
Check note 788626 - PPF: adjusting the Smart Form documents (I have some problems with my browser and can't paste a link in SCN).
BR,
Artem
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Hi Kenny,
Can you explain your requirement in more detail?
Regards,
Chrishan.
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We use the crm_ui service desk applications for incident and service request management.
For each transaction type, we have defined an action profile.
in our action profile, we say: if the status of an incident equals "proposed solution", we send an email using a smartforms form to the incident-reporter.
This works, but the original setup was done in Solman 7.0 by someone else. We want to change the e-mail sender and e-mail subject but don't know how.
Could you maybe help us?
Regards,
Kenny
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