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Former Member
Dec 02, 2014 at 06:10 PM

Can't select prompt options


I have a Webi report in Business Objects 4.1 that has prompts. There are hundreds of users that run this report successfully every day. However, I have one user that can't click on the prompts that they want to select. The prompts are listed correctly, but when she clicks the option nothing happens. She can't double click or single click and use the over arrow. She has to manually type the option she wants in the box at the top and hit enter to select it. Most of the time this is OK, but sometimes it's a big pain.

I'm assuming this has to have something to do with her settings or preferences and not the report itself since she's the only one with the problem. However, I can't seem to find anything in her preferences that might be messing with it. The one thing that helps is to switch her view preferences to Applet instead of HTML, but that drastically slows down the report speed.

Has anyone heard this before or know how to fix it?

Thanks for the help!