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Former Member
Dec 29, 2005 at 04:22 AM

Computer Telephone integration with CRM


Hi ,

We have a requirement to integrate existing Interactive Voice Response system,Computer Telephone Integration and Automatic Call Distribution with proposed SAP CRM. In order to integrate them we would like to use third party adapters from companies like AMT,SIEMENS,Genesys etc..

1. Does any one has experience in integrating these tools ?

2. Or is there any other better approach for the integration with CRM?

Thanks for your time.