Sap Cloud for customer - ticket - sms notification

[Former Member]

Hi ,

Can anyone tell me how to configure/setup SMS notification for the service ticket scenario.

Thanks and Regards,

Ragulan M

[Former Member]

Hi Ragulan,

To add on Nikhil's reply:  as of 1502 you can configure SMS-to-Ticket scenarios, following the instructions he pointed out.  A customer can create a ticket by texting to a specific number, and the agent can reply back through the same channel.

Sending automatic SMS notifications (e.g. auto-response "your ticket has been received") is currently not available and it's on our roadmap for the rest of the year.

Kind regards,

Gab

[Former Member]

Hello,

This functionality is supported by Cloud for Customer. Please check the latest (1502) Administration guide available at the SAP Service marketplace. Pages 26 and 346 should be interest to you since they mention about this functionality.

service.sap.com is the Marketplace site. Please note you will need a valid User ID to log in and download this.

Hope this helps

BR

Nikhil