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Nov 24, 2014 at 09:07 PM

Has anyone connected ITSM to SAP support to forward incidents?


Good afternoon:

I have ran into different documents, presentations from SAP mentioning that you can connect SAP ITSM to a 3rd party support desk tool, or to SAP support to forward your own SAP incidents in ITSM to SAP in order to not just pass them to SAP, but to perform the follow up, and eventually receive the reply from SAP in that central location, your ITSM WebUI.

Does anyone out there has the steps or some guidelines to do that? The theory looks nice on paper, but we have not seen the actual steps to do it.

Many thanks,

Juan-Carlos Garcia G.