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JCo connector connection test is failing in all Portal systems

Hi,

We are getting the error in JCO connector connection test. The first and second connection test i.e. SAP WEB AS connection & ITS connection are working fine but the third connection test->connection test for connector is failing in all the EP system.

in the test result its showing Connection failed. Make sure SSO is configured correctly.

We tried all the possible solutions modifying object details checking in portal, re-configuring SSO but nothing works.

Also we tried checking the error in DIAG tool as per sap Note. but the diag tool doesn't give any specific logs for this particular error.

The error that we get in dev_jrfc.trc when we do the connection test is-

Error> occured  >Fri Nov 21 20:17:31,982<    >RfcGetException rc (7) message: Name or password is incorrect (repeat logon)

<RfcGetException

Important Point to note:

The logon method that we use in the object is "SAPLOGONTICKET" when we change this to "UIDPW" and maintain the user details in user administration for this connection ,the connection test seems to work fine. but we cannot proceed with UIDPW option.

Now the issue stands here that we are not getting which user is maintained and where it is maintained when we use the logon method SAPLOGONTICKET in object details.

Please advice and help us on this as due to this our production EP migration is getting delayed, it is a big show stopper and issue needs to be fixed immediately.

Thanks & Regard,

Rajdeep

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3 Answers

  • avatar image
    Former Member
    Nov 24, 2014 at 06:14 AM

    Hi Rajdeep,

    I hope that you could have alrady checked it if not then can you please check for the user SAPJSF in the backend. Whether this user is locked ? and ir not then please reset the password for this user and update the same in UME service in config tool and then try again.
    I hope, it should work

    If you have already checked then please put trace on and take the log and hope you will get an idea about the problem.

    Thanks,
    Hamendra

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    • Dear Hamendra,

      We have checked SAPJSF user on the first thing. SAPJSF password is maintained correctly in UME configuration.But i feel SAPJSF UID/PWD is not relevant in the first place because if this user was not maintained correctly in UME,The EP will not allow anyone to login  the first place as SAPJSF is the user for getting the credentials from the backend system.

      Thanks & Regards,

      Rakdeep

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    Former Member
    Nov 24, 2014 at 09:08 AM

    Hi,

    Can you check your message server port and FQDN is entered correctly? EP and ECC needs to use some domain entries.

    Fully Qualified Domain Names (FQDN)

    http://help.sap.com/saphelp_erp2005/helpdata/en/67/be9442572e1231e10000000a1550b0/content.htm

    SAP Message Server Port

    http://scn.sap.com/thread/432602

    Best Regards

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    • Dear Am,

      I was trying to check it from irj/portal->system administration->system configuration->system landscape.

      But even from Webdynpro tool its showing the same error.

      I have tried logging in from different user and checking but all are showing the same error of "name or password incorrect" & these UIDs are not locked in backed ECC system.

      this error in connection test is occurring for all the JAVA and DUAL STACK system connection in whole landscape with this same error for all systems. :-(

      Thanks & Regards,

      Rajdeep

  • avatar image
    Former Member
    Nov 24, 2014 at 11:37 AM

    Hello Rajdeep,

    Can you try testing using System Administration-> Support-> Test and Configuration Tools->Transaction (any Tcode which you are authorised at backend)-> Run and then using the System which you have configured.

    If the SSO is not configured properly then it should prompt for User Id and Password.Try entering the backend User Id and password.

    Try this and check what error you are getting.

    Regards,

    Am

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