Does anyone know which value will be populated in "Last Contact" in the Collections work list?
We have some customers for which, the "Last Contact" date in the work list is not the latest contact date, which we can see when I drill down into the customer and check the "Cust.Contacts" tab.
So, I am not sure how this value (old contact date) is appearing the work list.
Can anyone please let me know what could be causing this issue?
Thanks in advance,