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Former Member
Nov 20, 2014 at 11:47 AM

Change or disable the email when ticket is assigned?

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For Customer Service:

When a ticket is assigned to an agent, the system automatically sends an email to the owner of the record. Is there a way to either change the email text, or disable it all together? In the latter alternative, we will create a custom workflow instead

Any tips?

Regards Camilla Werner