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author's profile photo Former Member
Former Member

System blocked the sales order even though having enough credit limit

Hi all,

The issue is : Please let me know what could be the reason to block the sales order even though customer having enough credit limit.?

sales order created for the value of 27160 USD. for the customer 62361 and system blocked the sales order.

FD32:

And checked the change log of FD32 , risk category and credit limit changed in 20.06.2014.

OVA8:

Change log of the sales order.

Please note :i) Critical fields also checked there is no data change found.

ii) There is only one payer here that is same as SP.

Please let me know if you need any further help?

thanks,

fd32.png (19.8 kB)
ova8.png (39.0 kB)
VA02 chg log.png (26.2 kB)
va02.PNG (21.6 kB)
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12 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 09, 2014 at 04:49 PM

    Hello.

    If you face similar issue, run the report: CHECK_CM with the Sales document number in the selection screen. This will give you information why the Sales Order is blocked.

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  • Posted on Dec 10, 2014 at 04:37 AM

    Hi Surya,

    As Mr.Prasanth Sarikonda replied try running the report CHECK_CM.

    Please check this link

    Report CHECK_CM a tool to check SD documents with regard to credit management

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  • Posted on Nov 20, 2014 at 07:02 AM

    Hi Surya ,

    your SAP Sales order change logs shows that Over Blocked status as " not blocked"

    Where do you see it is blocked for Credit limit ?

    thanks

    santosh

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 20, 2014 at 09:25 AM

    Hi all,

    any clue about my issue?

    thanks,

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  • Posted on Nov 20, 2014 at 12:03 PM

    Dear surya prakash ,

    As per your issue kindly check the below two scenario's.

    1.Released document are still unchecked --- no of days 25 .

    2.open items for 20 % that means but in FD32 it has to be 20 % but it reaches to 27 %, so this is also one reason for block.

    Regards,

    C.B Reddy.

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    • Former Member

      Thanks Reddy for reply.

      2.open items for 20 % that means but in FD32 it has to be 20 % but it reaches to 27 %, so this is also one reason for block.

      Please check The receivable in FD32 it is = 0 so there is no chance of open items.

      For your information in FBL5N also shows nothing.

      1.Released document are still unchecked --- no of days 25 .

      This function is used for checking documents that have been already approved by CM.

      System goes to credit block again, ONLY in the following conditions.

      .1. If you increase the sales document value more than already approved value

      2. If you don't process the sales order with in no of days specified in the above OVA8.

      But in my case it is not went to CREDIT block 2nd time, first time itself when the sales order created then system blocked it and then Credit representative has approved it.

  • author's profile photo Former Member
    Former Member
    Posted on Nov 20, 2014 at 12:39 PM

    Hi,

    kindly check FBL5N if any invoice has crossed the payment due date. Credit limit used is 27.16%, set max. limit for open item is 20%.

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 20, 2014 at 02:07 PM

    Hello Surya,

    Use the below programs to update the status.

    Program: RVKRED09 Check credit on SD documents in back ground.

    Program: RVKRED77 SD: Reorganization of credit data after update errors.

    Hope it will help.

    Regards

    AG.

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  • Posted on Nov 21, 2014 at 03:40 AM

    Hi Prakash,

    As per screen shot oldest open items in days is zero hence system is blocking the order even if have credit limit to be consumed.

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    • Hi Surya,

      As per the Change log screen shot you have sent,please check for the following:

      1.Are you facing this problem for this particular Sales document type -Cross check the configuration of the Sales document type, pricing procedure,pricing types in particular.

      2.If you are facing the problem with this particular Customer ID? - Check in Customers Masters

      3.Check the t-code whether this particular sales order has been blocked in VKM1 - For blocked sales orders and its reasons.


      You can also debug with an ABAPER for the route cause of the problem.


      Hope your issue get resolved.

  • Posted on Dec 09, 2014 at 05:48 AM

    Hi Surya,

    I have read the discussion please correct me if i am wrong some where...in credit customer have sufficint value to despatch material but according to you sales orer getting block for some reson.

    From your screenshot i didnt get anywhere that system is blocking somewhere to desptch , 2nd screenshot you have given that thrgugh VKM4 credit person pass to proceed make deal . what condition you have mention to block credit that also not coming to see yuou chanage log....then have you get any issue from user that at the time of delivery user is getting problem.

    Regrds,

    Deep.

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  • Posted on Dec 09, 2014 at 06:13 AM

    Hi,

    Where you able to find out the reason for the block..? Will be great if you could update us

    Thanks

    Jobi

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