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Connection failed while setting up Initial configuration for SAP HANA Cloud connector

Jitendra_Kansal
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Experts,

I am trying to set up Initial configuration for SAP HANA Cloud connector at (https://localhost:8443/) and connecting to hanatrial.ondemand.com

I get an error saying: Fail to sign the SAP HANA Cloud Connector certificate for account ...verify configuration and proxy settings.

    

         

When i checked logs, i can see below entries:

2014-11-19 11:26:33,113#INFO#com.sap.scc.config#http-bio-8443-exec-6#          #Cannot find backends configuration file D:\Softwares\web IDE\sapcc-2.4.3-windows-x64\scc_config\p1176845trial\backends.cfg|

2014-11-19 11:26:33,113#INFO#com.sap.scc.config#http-bio-8443-exec-6#          #Cannot find domains configuration file D:\Softwares\web IDE\sapcc-2.4.3-windows-x64\scc_config\p1176845trial\domains.cfg|

2014-11-19 11:26:33,128#INFO#com.sap.scc.security#http-bio-8443-exec-6#          #New Key Pair was generated.|

2014-11-19 11:26:33,128#INFO#com.sap.scc.security#http-bio-8443-exec-6#          #Will retrieve Connectivity CA certificate from SAP HANA Cloud|

2014-11-19 11:26:33,128#INFO#com.sap.scc.security#http-bio-8443-exec-6#          #Executing Http Get request to https://connectivitycertsigning.hanatrial.ondemand.com:443/certificate/management/v1/trusted/ca/acco...|

2014-11-19 11:26:54,137#ERROR#com.sap.scc.ui#http-bio-8443-exec-6#          #Preparation of tunnel certificate for p********trial account failed.

  1. com.sap.scc.servlets.CriticalSccException: Preparation of tunnel certificate for p1176845trial account failed.

Caused by: org.apache.http.conn.HttpHostConnectException: Connection to https://connectivitycertsigning.hanatrial.ondemand.com:443 refused

When i tried with proxy server settings, i get

Could not download configuration file: 407 — Proxy Authentication Required ( Forefront TMG requires authorization to fulfill the request. Access to the Web Proxy filter is denied. )

    

Do i need to setup any proxy settings anywhere else? Any other hint?

Regards,

JK

Accepted Solutions (1)

Accepted Solutions (1)

Jitendra_Kansal
Product and Topic Expert
Product and Topic Expert
0 Kudos

Issue resolved. Some network related issue. IT team helped us on this.

Former Member
0 Kudos

Hi Jitendra, how are you?

I'm facing the same issue to configure the set up. Do you hane any idea how your IT team fixex the error?

Regards,

Amanda

Jitendra_Kansal
Product and Topic Expert
Product and Topic Expert
0 Kudos

I didnt have direct contact with IT team. Sorry, cant give much info much on this.

Former Member
0 Kudos

Hi all,

Also having such issue. Probably I have to contact IT team as well. But would be interesting to know actual root cause

MarkusTolksdorf
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Dzimitry,

either they allowed direct access to the HCP hosts from the Cloud Connector machine or they allowed the proxy to be used w/o user/passsword in that case. In any case: they made that network connectivity is possible to HCP

Bets regards,

Markus

Former Member
0 Kudos

yes, looks like. Thanks for collaboration.

Answers (3)

Answers (3)

Former Member
0 Kudos

This message was moderated.

Jayakrishnan
Active Participant
0 Kudos

Hi , i am also facing the same issue .

I have entered the following details.

Account Name: this is my hana rial account.

Account User : the same above name. i have removed the word rial at the end.

Password: i have given the password of my hcp Login password

in HTTPS Proxy section,

 

   i don't know what to give in Host,port,User and password. But the same error only i am continuously getting. Please help me on this.

Error Message: Failed to sign the SAP HANA Cloud Connector certificate for account p1940803128trial.

Thank you,

JK

MarkusTolksdorf
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi JK,

the proxy settings you use are definitely incorrect. Check the settings in your browser, whether you need a proxy at all and if so place exactly the same values here.

Best regards,

Markus

MarkusTolksdorf
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi JK,

actually, everything zou need to know is told by the message: According to it, you need to provide proxy credentials in the user/password fields.

Best regards,

Markus

Jitendra_Kansal
Product and Topic Expert
Product and Topic Expert
0 Kudos

There is no user/password. Only proxy host and port are available. 

MarkusTolksdorf
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi JK,

I see it in the screenshot. And according to the HTTP return message, this is the problem. You need to specify a user and a password for the proxy.

Best regards,

Markus