Item Category Group in C4C

[Former Member]

Hello Experts,

Kindly let me know where to define item category group (NORM) in C4C.

I am replicating products from CRM to C4C. In the business communication monitoring I am getting the below content error.

"An incoming integration message cannot not be processed because an external code value NORM supplied for local type CustomerTransactionDocumentItemProcessingTypeDeterminationProductGroupCode was not found in the code list mapping for the sending business system."

In Customer transaction document item processing type determination product group code of code list mapping there are no entries in local code. So before performing Code List Mapping, I have to create local code "NORM" in C4C.

Kindly let me know where can we create this specific entry in C4C.

Thanks & Regards,

Lakshith

[clovismuller]

Hello Experts!

Additional information for this same topic:

Error that happened to me: Category item XX has not been defined for this item

In this case, when trying to request price determination, the error message was displayed in C4C. When querying the product in the ERP, the "Item Category Group" field located on the "Sales Org." tab of the material master was filled with a value of "Z..".

So my goal was to try and map this new value into C4C. However, I was not finding where to create this new mapping, I just found the mapped activity Item Group Code

CustomerTransactionDocumentItemProcessingTypeDeterminationProductGroupCode.

Final conclusion: I found SAP NOTE: 3211370 - \"Resolve configuration problem in mapping codelist to CustomerTransactionDocumentItemProcessingTypeDeter field\" error message when replicating materials to C4C.

SAP Note informs that only default values are accepted: "NORM, PICK and DISPATCH" for this field. It is not possible to map a new "Z" value.

Hope help you.

Clóvis Müller

[former_member3555]

Hello,

The appendix of the integration guide  - https://service.sap.com/cloud4customer has the code list and fine tuning locations. If you look there, you'll see several entries for CustomerTranscationDocument - it looks like in fine tuning it's in the Opportunities area. 

Check out that area in fine tuning and let me know if you don't find it.     If you do, please post here the exact fine tuning update required so we can share with others.

thanks

ginger

appendix of integration code includes code list mapping and fine-tuning location

[trumpet]

Hi this i unfortunatly not helping much especially since the code is posted completely:

"CustomerTransactionDocumentItemProcessingTypeDeterminationProductGroupCode "

Could you please link the exact fine tuning activity in the comment, also the links for documentation tend to deprecate fast and the above one is already, could you maybe find the new one and post it to get a lead.

Additionally

CustomerTransactionDocumentItemProcessingTypeDeterminationProductGroupCode

and BusinessTransactionDocumentItemProcessingTypeCode

are two different things, no ?

[former_member40791]

You have to enable it in Scope (https://userapps.support.sap.com/sap/support/knowledge/en/2793816)

Afterwards, it will be listed in your Code list mapping for integration.

[JTR]

Hello,

Also add this issue during a C4C integration with ECC.

When i tried to map the CustomerTransactionDocumentItemProcessingTypeDeterminationProductGroupCode it was only available for mapping group "ERP Integration".

After reviewing the scope (referenced in previous posts) again, the mapping group "SAP On Premise Integration" was again available.

Thanks for the inputs.

Cheers

João Ribeiro

[skatschewitz]

Dear all,

we are currently facing the same issue when integrating materials from ERP to C4C. I am getting error "Solve Configuration Issue in Code List Mapping for field CustomerTransactionDocumentItemProcessingTypeDeterminationProductGroupCode with value NORM".

The Integration guide does not mention any fine Tuning activity for this Local Data Type Name. How do I proceed? I am not sure on what to match the ERP codes. Moreover, this code cannot be mapped automatically.

Thanks and regards,

Stefan

[skatschewitz]

Is anyone able to provide help?

Otherwise, I will have to open an Incident due to missing Fine Tuning Location in C4C.

Apart from this, I am wondering in general how all the entries are handled with Fine Tuning Location <not available>...

Thanks and regards,

Stefan

[VinitaSinha]

Hi Stefan,

Have you tried maintaining NORM for the Internal code as well ? The documentation says that there is no Fine Tuning location for the Internal code. This would typically imply that we don't define our own values for the Local code. Having Local = Remote should be sufficient in my opinion.

Kind Regards

Vinita

[skatschewitz]

Hi Vinita,

thanks for the quick reply."Local and Remote Codes are equal" is already set. Please check the attached screenshot. Am I missing anything?

Kind regards,

Stefan

[skatschewitz]

Hi all,

I have expanded the scoping to enable products. The error is gone.

Cheers,

Stefan

[Former Member]

Hi Stefen,

I have already scoped the Products.

Could you please explain in detail?

Thanks.

Snigdha.

[skatschewitz]

Hi Snigha,

sure.We have scoped the followng regarding products. Hope this helps:

Scoping

- Sales --> Product and Service Portfolie for Sales --> Sell Standard Products

- Communication and Information Exchange --> Integration with External Applications and Solutions --> Integration with SAP ERP & Integration of Master Data & Integration into Sales, Service, and Marketing Processes

- General Business Data --> Products --> Product Category Hierachy & Materials & Communication for Product Master Data

- General Business Data --> Products and Service Pricing --> Sales Price and Discount List & Communication for Product and Service Pricing

Cheers!
Stefan

[Former Member]

Hi Stefen,

Thanks for the quick response.

We have already scoped this.

We have raised an incident with SAP. i will update once I get a reply from them.

Thanks.

Snigdha.

[Former Member]

Hi Snigdha,

Any news on the ticket? I have a similar error message and was curious if steps have been made.

Kr.

MJ

[Former Member]

I just checked the scope and adjusted! i do no longer have this error message on the NORM item category when maintaining sales area data for products for my Opportunity to ERP Quotation process.

MJ

[Former Member]

Hi MJ,

To resolve this error, you have to do Code List Mapping for "CustomerTransactionDocumentItemProcessingTypeDeterminationProductGroupCode" and put the rule as Local and Remote Codes equal.

Hope it solves the issue.

Thanks.

Snigdha.

[Former Member]

Hi Lakshith,

Was the issue resolved? If yes, kindly share the solution.

Thanks.

Snigdha.

[VinitaSinha]

Hi,

If its the Item Categories etc from ECC that you are looking for mapping locally into C4C, Ginger has already mentioned... you'll get them in the Appendix of the Integration Guide... some snapshots from there in these attachments...

Kind Regards

Vinita

[Former Member]

Hi Experts,

We are also facing same problem in our landscape.

Please let me know if you have any idea to solve this problem.

Many Thanks,

Mithun