Skip to Content
author's profile photo Former Member
Former Member

[Agentry 6.0.46] Glitch at user switch with unsynced transactions

hi Guru,

I noticed a different behavior at user switching if there is unsynced transaction from previous user.

The behavior is the same on both iOS and Android client. I use iPad version in the example.

Step1. Remove the previous user name and type in new user and password.

Step 2. A message pops up. Click Ok to confirm the user verification at the server.

Step 3. The previous user login failed. Click OK.

Step 4. A different message showing the previous user login failed. Click OK. And cancel the transmission.

Step 5. Now back to the login screen with the warning message. This time, click "Yes" to choose to exit.

Step 6. The previous login info is cleaned up. The new user account/password will be accepted and the transaction from previous user WILL be synced.

I tested the user switch case before. The process usually finishes at Step 2 with previous user's transaction synced as well. I am not sure why Step 3 to 6 occurs.

I set the following in my Agentry.ini

enablePreviousUserAuthentication=true

And here is my client setting in the application.

What shall I do avoid the extra Step 3 to 6?

Thanks a lot.

-Yang

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Nov 15, 2014 at 01:13 AM

    This is a known issue with SAP development currently. This can about when the there was changed to the database to encrypted the database. You will need to open a ticket with SAP Support to get an update on the issue.

    Stephen

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.