[Agentry 6.0.46] Glitch at user switch with unsynced transactions

[Former Member]

hi Guru,

I noticed a different behavior at user switching if there is unsynced transaction from previous user.

The behavior is the same on both iOS and Android client. I use iPad version in the example.

Step1. Remove the previous user name and type in new user and password.

Step 2. A message pops up. Click Ok to confirm the user verification at the server.

Step 3. The previous user login failed. Click OK.

Step 4. A different message showing the previous user login failed. Click OK. And cancel the transmission.

Step 5. Now back to the login screen with the warning message. This time, click "Yes" to choose to exit.

Step 6. The previous login info is cleaned up. The new user account/password will be accepted and the transaction from previous user WILL be synced.

I tested the user switch case before. The process usually finishes at Step 2 with previous user's transaction synced as well. I am not sure why Step 3 to 6 occurs.

I set the following in my Agentry.ini

enablePreviousUserAuthentication=true

And here is my client setting in the application.

What shall I do avoid the extra Step 3 to 6?

Thanks a lot.

-Yang

[Former Member · Accepted solution]

This is a known issue with SAP development currently.  This can about when the there was changed to the database to encrypted the database.  You will need to open a ticket with SAP Support to get an update on the issue.

Stephen

[Former Member · Accepted solution]

Thanks for the clarification. It saves me the time and effort to digging around my application.

I will open a ticket to get SAP's update.

-Yang

[kevin_xu4 · Accepted solution]

Hello Stephen,

I am Kevin, could you help me to provide the issue Bug ID in Agentry Jira?

Thank you.

Best Regards

Kevin

[Former Member · Accepted solution]

Kevin,

I don't work for SAP anymore so I can't check for the internal bug number.  I know support knows of the issue.

Stephen