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Former Member
Nov 12, 2014 at 10:16 PM

HTTP Status 404 - /InfoViewApp/logon.jsp



I am getting the following error 'HTTP Status 404 - /InfoViewApp/logon.jsp' when I try to log into Business Objects InfoView on our current production servers. We have been using AD/SSO for four years now without issue. Last night we rebooted the web server and this morning now one could log in using SSO. There have not been any changes on this server that we are aware of. We are currently on Tomcat 5.5, BOXI 3.1 SP2 FP 2.3.

In the log files I am getting this error '

[DEBUG] Wed Nov 12 11:08:31 MST 2014 jcsi.kerberos: Message sent sucessfully to KDC:

12-11-14 11:08:31:698 - {ERROR} [localhost].[/InfoViewApp] Thread [Thread-1]; Exception starting filter authFilter

com.wedgetail.idm.sso.ConfigException: Configured service principal name `HTTP/vmedwboeweb1.PHS.ORG' could not be found [caused by: Client not found in Kerberos database].


Does anyone have any ideas why all of a sudden this would happen.


R Perez