Could not retrieve portal application X-SAP-UI2-PAGECHIP in EHP7 ESS role

[former_member183915]

Hi,

We are on NW 7.4 portal with EHP 7  . I have uploaded SAP_EMPLOYEE_ESS_UI5_1 composite role in portal .On click of employee self service iview i get exception as  shown below. I have assigned end user role , group to end user and provided full control permission.Still i get exception as shown in screen shot below. In log it shows " Could not retrieve portal application X-SAP-UI2-PAGECHIP". Any inputs on what might be teh cause for the issue?

Error Log:

[EXCEPTION]

com.sap.portal.prt.broker.PortalModuleNotFoundException: Could not retrieve portal application X-SAP-UI2-PAGECHIP

at com.sap.portal.prt.broker.PortalAppBroker.ensurePortalModuleIsStarted(PortalAppBroker.java:640)

at com.sap.portal.prt.broker.PortalAppBroker.getPortalModule(PortalAppBroker.java:319)

at com.sap.portal.prt.component.PortalComponentContextFactory.createPortalComponentContext(PortalComponentContextFactory.java:140)

at com.sap.portal.prt.component.PortalComponentContextFactory.getPortalComponentContext(PortalComponentContextFactory.java:82)

at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:442)

at com.sapportals.portal.prt.connection.ServletConnection._handleRequest(ServletConnection.java:224)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:101)

at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:132)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)

at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)

at com.sap.portal.prt.dispatcher.CustomHeaderFilter.doFilter(CustomHeaderFilter.java:58)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)

at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:441)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)

at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)

at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)

at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)

at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)

at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)

at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)

at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)

at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

Regards

[Former Member]

Hi Navya,

We are running into the exact same error... did you resolve this and How?

Thanks,

Harshal

[Sharadha1]

Hi Navya,

Did you find a solution to this issue? We are also facing the same issue. I already have created a separate thread but no solution yet -

-Sharadha

[former_member185239]

Hi Navya,

Kindly check whether the portal service is running or not.

If it is not running then , you need to start the service manually.

Else there might be a problem with the deployment of the package.So in that case you need to deploy the corresponding package.

Also do follow the sapnote

1865766 - SAP Netweaver Administrator(NWA) shows failed applications com.sap.portal.upgrader.*

With Regards

Ashutosh Chaturvedi

[former_member183915]

Hi Ashutosh,

The note is valid for 7.3 and we are on 7.4 portal.  When i open it in new window it shows error as shown in screenshot above. "Portal runtime exception".

The default trace shows below log:

#EP-PIN-PRT#tc~epbc~prtc~api#C000AC113036024F0000000000003C2C#261219450000000004#sap.com/irj#com.sap.portal.prt.connection#40000010#102##73CD4F9865A511E4CD4800000F91E47A#770ec44a65a511e4cda300000f91e47a#770ec44a65a511e4cda300000f91e47a#0#Thread[HTTP Worker [@969055102],5,Dedicated_Application_Thread]#Plain##
Exception ID:04:40_06/11/14_0023_261219450
[EXCEPTION]
com.sap.portal.prt.broker.PortalModuleNotFoundException: Could not retrieve portal application X-SAP-UI2-PAGECHIP
at com.sap.portal.prt.broker.PortalAppBroker.ensurePortalModuleIsStarted(PortalAppBroker.java:640)
at com.sap.portal.prt.broker.PortalAppBroker.getPortalModule(PortalAppBroker.java:319)
at com.sap.portal.prt.component.PortalComponentContextFactory.createPortalComponentContext(PortalComponentContextFactory.java:140)
at com.sap.portal.prt.component.PortalComponentContextFactory.getPortalComponentContext(PortalComponentContextFactory.java:82)
at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:442)
at com.sapportals.portal.prt.connection.ServletConnection._handleRequest(ServletConnection.java:224)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:101)
at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:132)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.portal.prt.dispatcher.CustomHeaderFilter.doFilter(CustomHeaderFilter.java:58)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:441)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

#

#2.0 #2014 11 06 16:40:08:219#+0530#Error#com.sap.portal.prt.runtime#
#EP-PIN-PRT#tc~epbc~prtc~api#C000AC113036024F0000000100003C2C#261219450000000004#sap.com/com.sap.portal.runtime.system.hooks#com.sap.portal.prt.runtime#40000010#102##73CD4F9865A511E4CD4800000F91E47A#770ec44a65a511e4cda300000f91e47a#770ec44a65a511e4cda300000f91e47a#0#

Regards,

Navya

[Former Member]

Navya

Did u updated your Java Components to latest version ,because some times due to java problems the portal could not be run properly try to update the java jre and jdk components

Hope that may help you to resolve the issue

With Regards

Pavan Kumar

[former_member183915]

Hi,

Which java components?

Regards,

Navya

[Former Member]

Navya

I don't know what is the Version of Java components your organization is using please maintain if u r having any information abt that.

And you have to upgrade Java .JDK and .JRE components to be upgraded

With Regards

Y Pavan Kumar

[former_member183915]

Hi,

The java components are already on higher level.

Regards,

Navya

[Former Member]

Navya

Raise an OSS ticket to SAP team they can only help you in that issue,Coz you are saying that All the Ad-dons and Java components are on higher level,then also you are getting an error ,they can only help you for trouble shooting the error

If your error has been solved please send to us also so we can also learn how it was been solved ,that may be helpful in future

I Hope your issued will be closed soon

With Regards

Pavan Kumar

[former_member183915]

Hi ,

Its  already done. Meanwhile any other inputs?

Regards,

Navya

[former_member183915]

Hi,

The URL template property is X-SAP-UI2-PAGECHIP?pageId=HREMPLOYEE . Should this be something different for ESS roles?

Regards,

Navya

[former_member185239]

Hi Navya,

Try to open the url in browser and then paste the error which you are getting.

Moreover also do paste the default trace.

With Regards

Ashutosh Chaturvedi