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Escape Routing

Hi All,

Requirement is to set up Escape routing whenever role owner not found or provisioning not happened it should go to security stage with a notification saying " Request forwarded to Security as no role owner found / No provisioning happened .Please investigate and fix."

We already had NO ROLE OWNER path so I just maintained ESCAPE path in process global settings as attached .

Now for sending notification to security team saying " Request forwarded to Security as no role owner found / No provisioning happened .Please investigate and fix."Please suggest on this and correct me if I am wrong somewhere.Thanks!

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1 Answer

  • Nov 11, 2014 at 09:38 AM

    Hi Srikanth,

    I have a similar business scenario where I have defined a new path ZGRAC_ESCALATION which goes to GRAC_ESCALATION. As notification I use GRAC_AR_ESCALATION which can be defined individually.

    Instead of GRAC_POINT_CONTACT you can use GRAC_SECURITY.

    Does this help?

    Regards,

    Alessandro


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