on 11-07-2014 1:22 PM
Hello All,
I am applying EHP3 Upgrade for CRM system SUM has stuck at
This trouble ticket was created by SAPup on 20141107134145
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SAPup broke during phase SCANDIR_EXTRACT in module PREP_INPUT / Parameter input
Error Message: No entry with key 'exe\xdnxdaapi.pdb'
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We have this file on SUM exe drev on /abap/exe on SUM.
Any body have this isuue befor.
Thanks
Reza
Get a new version of SUM and cleanup old data, start again.
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Hello,
During extraction , (checks system profiles for problem)
I get :
ERROR: The executable R3trans in E:\usr\sap\DC2\SUM\abap\exe is too old.
I had dowload the leatest R3trans : R3trans_42-10012501.SAR .
But still the same problem.
Any idea, thanks for any help.
Reza
Hello
The Tp and R3trnas version are:
E:\usr\sap\DC2\SUM\abap\exe>R3trans -v
This is R3trans version 6.24 (release 741 - 10.06.14 - 20:14:07).
unicode enabled version
E:\usr\sap\DC2\SUM\abap\exe>R3trans -v
This is R3trans version 6.24 (release 741 - 10.06.14 - 20:14:07).
unicode enabled version
And:
Software Update Manager Version: 1.0 Support Package Version: 11 Patch Level:9
Thanks
Reza
Hi Reza,
I am aware of this issue. Just update the kernel, tp, R3trans and DBSL to the latest patch level for
the release. Also add R3ldctl (latest patch) and then repeat the phase. This should solve this issue.Please refer SAP Note 19466 for the files.
If I am not wrong, there was new version of R3trans released in may that had the solution for this bug.
Regards,
Hemanth
Could you supply the latest logs from the <DIR_PUT>/abap/log directory?
Also check the CAR.SAV and CAR.LOG files.
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Hello,
I had tried to use the leatest SUM version for upgrade this CRM system.
SUm has stop with ;
SAPup broke during phase SCANDIR_EXTRACT in module PREP_INPUT / Parameter input
Error Message: Calling 'msiexec' exited with incomprehensible code 1612
3 ETQ123 20141110231855: PID 12464 exited with status 0 (time 0.000 real)
2 ETQ399 Installing Visual studio libraries from 'E:\SUM-11\abap\exe\vcredist_x64.msi'.
3 ETQ120 20141110231856: PID 12236 execute 'C:\Windows\system32\msiexec /qn /norestart /i E:\SUM-11\abap\exe\vcredist_x64.msi', output written to 'E:\SUM-11\abap\log\SAPup.ECO'.
3 ETQ123 20141110231857: PID 12236 exited with status 1612 (time 0.000 real)
1EETQ399 Last error code set is: Calling 'msiexec' exited with incomprehensible code 1612
1EETQ204 Upgrade phase "SCANDIR_EXTRACT" aborted with severe errors ("20141110231857")
I am using SIDadm user for this upgrade. Can it be some thing with the user rolles?
Thanks
Reza
Hi Reza,
Also confirm the presence of msiexec under C:\Windows\system32\ as the error code 1612 is due to
The installation source for the product is not available. Verify that the source exists and that you can access it.
If possible try to perform manual execution of
'C:\Windows\system32\msiexec /qn /norestart /i E:\SUM-11\abap\exe\vcredist_x64.msi',
and share the results for same along with log file SAPup.ECO
Regards,
Gaurav
Hi Gaurav,
The msiexec is exsist under C:\Windows\system32\
Here is log from SAPup.
### Phase PREP_INPUT/SCANDIR_EXTRACT:
SAPup> Starting subprocess in phase 'SCANDIR_EXTRACT' at 20141111073959
ENV: DBMS_TYPE=mss
ENV: JAVA_HOME=E:\usr\sap\DC2\DVEBMGS00\exe\sapjvm_4
ENV: PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
ENV: PATH=C:\Windows\system32;D:\programs\reskit\;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Windows Imaging\;D:\Bin\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\System Center Operations Manager 2007\;E:\usr\sap\DC2\DVEBMGS00\exe\sapjvm_4\bin;D:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;D:\Program Files\Microsoft SQL Server\100\Tools\Binn\;D:\Program Files\Microsoft SQL Server\100\DTS\Binn\;D:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\;D:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files\HP\HP BTO Software\lib;C:\Program Files\HP\HP BTO Software\bin;C:\Program Files\HP\HP BTO Software\bin\win64;C:\Program Files\HP\HP BTO Software\bin\win64\OpC;E:\usr\sap\DC2\DVEBMGS02\exe;E:\usr\sap\DC2\DVEBMGS00\exe;E:\usr\sap\DC2\SYS\exe\uc\NTAMD64
ENV: SAPSYSTEMNAME=DC2
ENV: dbs_mss_schema=dc2
EXECUTING C:\Windows\system32\msiexec.EXE /qn /norestart /i E:\SUM-11\abap\exe\vcredist_x64.msi
T h e i n s t a l l a t i o n s o u r c e f o r t h i s p r o d u c t i s n o t a v a i l a b l e . V e r i f y t h a t t h e s o u r c e e x i s t s a n d t h a t y o u c a n a c c e s s i t .
SAPup> Process with PID 17020 terminated with status 1612 at 20141111074000!
Thanks
Reza
Hello,
I find the reason for this issue.
We had an old parameter in profile file the pointed to an old sum installation.
And the new SUM finds this path from profile parameter and tried to find /\vcredist_x64.msi from there.
Thanks for help.
Good ide the clean on profile parameter before start a new upgrade.
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