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How can i merge Time sheet (CATS) Functionality of SAP Syclo Work Manager with SAP Syclo Service Manager?

Former Member
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How can i merge the Time sheet (CATS) Functionality of SAP Syclo Work Manager with SAP Syclo Service Manager?

Accepted Solutions (1)

Accepted Solutions (1)

i834235
Product and Topic Expert
Product and Topic Expert
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Amrita,

There is no easy answer to your question.  There are few questions to need to answer :-

a) How are you  planning to use CATS  functionality in Service Manager ? 

b) CATS functionality is only supported in Work Manager 6.1 ?

c) Do you have access to CATS Java code of WM  6.1?

c) Do you have WM application to import  Agentry CATS changes into  Service Manager ?

d) I'm assuming your planning to use CATS in ECC . if so then  do you have Syclo Add-on component installed in ECC system ?

Once that is finalized then you need to maintain proxy system connection in CRM system  to  execute BAPI  relevant for CATS in ECC system , import CATS Agentry changes from WM to SM , port Java code, publish changes to SMP server..

Thanks,

Manju.

Former Member
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Hi Manju ,

Below are the details :

a). We are using Work Manager 6.1 and Service Manager 4.1 version.

b). We dont have access to the Java Code fro either of the Application.

do we need to merge the Jar Files or java classes?

c). We have the Agx file to import the Agentry Editor changes.

d). We have an ECC system.


Thank you Manju .

Amrita

i834235
Product and Topic Expert
Product and Topic Expert
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Like i said earlier there is no  easy answer or automated way of integrating CATS into service Manager.  

Before getting into technical implementation  of CATS into service Manager :-

a) Do you know what is the use case your  trying to address ?

b) Service Manager allows to enter time/labor for service  products during SO confirmation.  Does this feature adequate to meet your requirement ? 

c) How are you  planning to use CATS  functionality in Service Manager ?

d) where are the time entries posted ?

e)  Is required configuration for CATS time  entry in in place in CRM/ECC ?

f) How is personnel number linked or used in  CRM ?

g) Does CATS functionality  provided in WM 6.1  meet your  requirement ?  if not better to develop your own Agentry  screens/ java code and by using reusing SAP  BAPI/class handler code of  CATS.


You can use WM 6.1  jar files but  all the variable names and naming convention should  match with CATS java code including SAP config. panel  entries. It is hard to  tell unless you get into specifics.

Once that is finalized then you need to maintain proxy system connection in CRM system  to  execute BAPI  relevant for CATS in ECC system , import CATS Agentry changes from WM to SM , port Java code, publish changes to SMP server.



Thanks

Manju.

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