Sales order is blocking as result credit limits exceed

[Former Member]

Hi,

I have credit management activated in my company,

I have set up FD32 records for some of the customers to check and block at
sales order level ( dynamic credit check) whenever credit limits crossed.

I do have new customers created daily for them 1 GBP credit limits.

my system started checking all customers even without credit limits (Without
FD32 records) and blocking them at sales order level.

Following setup available right now

can any one answer why it is happening like this

Regards

Subramanyam

[srinu_s1 · Accepted solution]

Am sure as already suggested, there could be some risk category is assigned to the customer in FD32.

also try to provide the screen shot of the message you are getting during the document creation?

Please check the below two points.

1. In OB01 or OB45 check what is the risk category is assigned  if there is any risk category is assigned then check the 2nd step.

2. In OVA8 check with the above risk category what combination is assigned then go in side of OVA8 then check if document value check is activated.

thanks,

Srinu.

[Former Member · Accepted solution]

Hi Srinu

I got the issue, this is because of OB45 credit limit 1 GBP, which maintained for new customers.

SAP has limitations means whenever any customers doesn’t
have credit limit (FD32) in the system then system is considering credit limit as 1 GBP at
OB45 .

Now it forced to maintain credit limits to all the customers

[Former Member]

Dear Subramanyam,

pls check in OB45 if there is a "Default data for automatically creating new customers" for the relevant credit control area.

Further on this you can read in notes:

38486 - Credit check despite non-existing credit master

425643 - Automatic creation of a credit master record f new

674076 - Credit management master data for new customer

Also you can use report Check_cm, with that you can identify which credit data was pulled into the document when it was created.

Hope this helps!

[moazzam_ali]

Hi

When you create new customer check whether you are entering credit control area in that and also check in FD32 is there any risk category assigned to that customer?

Thank$