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Nov 05, 2014 at 07:41 AM

Email to Message processor when ticket is assign in solman7.1

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Hi Friends,

We are using service desk in Solman 7.1 and I am trying to configure Send E-mail to message processor.

When a support ticket is created and assigned to message processor email should trigger to the message processor

We have done the config in SPPFCADM

Please find below details of our config.

Action profile: ZMIN_STD

Action definition is : ZMIN_STD_MAIL_PROCESSOR

Partner Function: SLFN0004

In processing type

Form Name: AI_CRM_IM_SHORT_TEXT_LINK_FORM

Processing Class: CL_SDK_DOC_PROC_CRM_ORDER

Processing Method: CRM_SRVORDER_EXEC_SF_MMR

Archive Mode: Mail Only

And start condition is :

&CRM Service Request.User Status&

= E0001ZMIN0001

Note: SCOT is already configured.

But still email not triggering when message is assign to message processor, kindly let me know if I am missing anything.

Thanks

Basis