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MSMP - workflow in GRC AC10.0 (SP13)

Dear Experts:

One question: Access Request Creation: As per current MSMP settings we have; escalation after 4 days for the role owners. Our roles have no alternate approvers - so, I am sending the escalation requests to the same role owners again. (GRAC_MSMP_ROLEOWNER_AGENT) - If I use GRAC_AR_ROLE_ALT_APPR agent - it takes escape route. (Message: Approver not found; Applied Escape route)

Issue: NOW, if a request is created for 3 roles and 2 of them has approved before escalation and one is still pending, - after escalation, the request goes to all 3 of them again - instead of PENDING approver only. So, all the role owners have to approve the same request again - which is double work for them.

What agent should I use in MSMP? Any idea? OR - what should I be doing to send the escalations to the remaining approvers only??

Please advise.

Regards

Ashish


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  • Best Answer
    Posted on Nov 05, 2014 at 07:47 AM

    Hi Ashish,

    did you consider the access request reminder instead of the escalation? You can use the program GRFNMW_BATCH_EMAIL_REMINDER for that. The reminder gets only sent to approvers who don't have given their approval.

    Regards,

    Alessandro

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    • Former Member Former Member

      Hello Sara:

      Since I dont have any alternate approver, and I had set escalattion to existing approvers (AGENT) it was going to all the approvers - even if tey had approved the same earlier. So, in my case, escallation is not required.

      Now I have only email reminders - set in the sytem at every 4 days and these reminders will only go to remaining approvers and workflow is not distrbed.

      Hope this helps. (If you still need to use escallation, you need to choose the correct agent - in notification on step 5 - which should be GRAC_OTHER_APPROVERS - please try this in dev and make sure it is working as you have expected)

      Regards

      Ashish

  • Posted on Nov 05, 2014 at 02:36 AM

    Hi Ashish,

    Since you wanted to escalate it to the same role owner, can you maintain the same Approver as both Role Owner and Alternate Role owner and then mention in your stage settings to escalate to Alternate Role owner after 4 days and check?

    Regards,

    Madhu.

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