Can't install Syclo Customer Service app on SMP 3.0

[LeonardoGomez]

Hello,

I installed the ABAP Add-on on the Backend with post-installation activities. I installed SMP 3.0 on the fron-end server. I also installed the smp_crt.cer certificate on the front-end.

Then I created an Agentry app with the Management Cockpit. I downloaded the Customer Service app from the SWDC and I executed the SAPWorkMgr611CustomerServDeployment.exe. I published the SAPWM_CustServ-6.1.1.0.zip file inside the com.sap.mobile.platform.server.agentry.application folder using the Management Cockpit but here is where the issues begin.

First, nothing appears on the Back-end section of the app in the Management Cockpit.

Besides that, the startup.log shows that the subURL is SAPWM intead of SAPWM_CustServ

The url "https://<SMPServer>:8081/SAPWM" show the "I am here", but the subURL should be SAPWM_CustServ as the installation guide describes.

You can also see that the log is showing an exception stating an error when validating user and password. Password should be ok. I don't know how else to test this. I tried using the connectText.bat and I get this:

"Caught exception: null" and nothing more. I also tried changing the JavaBe.ini to run this script using the TEST_LOGON credentials, but it keeps using the SERVICE_LOGON no matter what.

In the events.log file I found these error messages:

Any help, please?

Thanks!!!

Leonardo.

[LeonardoGomez · Accepted solution]

This was due to an authorization problem in the back-end. I found it in transaction SU53.

Thanks for the help.

Leonardo.

[bill_froelich]

In addition to loading the zip file through the cockpit you need to also copy over the other associated files to the application directory.  Also after loading the zip you need to restart the SMP server to see the backend information.

Customer service is a component add on to SAP Work Manager.  I wasn't aware there was a preset version of it.  I would have expected you to have to load the base into the Editor and then import the Customer Service component.

--Bill

[LeonardoGomez]

Thank you Bill.

I installed Work Manager instead of Customer Service but the same thing happen.

What other associated files do I need to copy? I didn't do that.

[bill_froelich]

When you run the SAPWorkMgr611Deployment.exe it will prompt you for configuration information and the location of your sever.  If you are running SMP 3 SP03 then you can point it to your server and all will be good.  If you are on SMP 3 SP04 or later you should point it to some other temp location as you will need to manually move the files to the correct application directory.

If you look at the directory created it will be configuration\com.sap.mobile.platform.server.agentry.application.

You need to make sure the contents of that directory (you can skip the baseFiles directory and the SAPWM-6.1.1.0.zip file) are copied into your correct application directory.  Then using the management cockpit upload the zip (for production mode use) and restart the SMP3 server.  The backend information should then be available for any additional configuration needed.

--Bill