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Nov 04, 2014 at 07:49 AM

SLA for Workflow steps in MDG

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Hi,

I would like to set SLA time for each of the workflow step in Create/Change request in MDG.

As a standard we can able to do this only for Create change request type and not to its sub processes(different approvals and reviewers).

But I want to set SLA for approver & reviewer as mentioned below. Based on that it can be tracked where the CR is pending and for how long?

Requestor -> Approver -> Reviewer -> Complete

(Create CR) (Approve CR) (Review CR) (Complete CR)

Can this be achieved?

Thanks

Bala