I would like to set SLA time for each of the workflow step in Create/Change request in MDG.
As a standard we can able to do this only for Create change request type and not to its sub processes(different approvals and reviewers).
But I want to set SLA for approver & reviewer as mentioned below. Based on that it can be tracked where the CR is pending and for how long?
Requestor -> Approver -> Reviewer -> Complete
(Create CR) (Approve CR) (Review CR) (Complete CR)
Can this be achieved?