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Oct 31, 2014 at 01:48 PM

Issue with TECO the Emergency Work orders


Hi Experts,

Configuration settings have been maintained for Notification and Order type combination. Example, N1 to O1, N2 to O2 N3 to O3 and so on.

However, Business have created Order of type O2 with Notification N1 type. And the Order is been released too manually (no jobs).

When Business are trying to do TECO for O2 type, they are unable to proceed.

We tried to replicate the Order - Notification combination, but couldn't due to configuration settings.

we also, tried to create Notification N1 from Order O2, but system created N2 notification by default due to configuration settings again.

Request your help in understanding , how the O2 created with N1 type can be TECOed and Closed in Production system.

Thanks in advance