Not able to cancel the Sales Order

[Former Member]

Dear SAP Guru,

While cancelling the sales order I am getting an error saying ' Item 000010 can not be deleted because of subsequent document XXXXXXXX (This is credit for returns - billing document) as my client uses order reference billing for returns process. user have reversed the same billing documents but delivery number is not showing in document flow as they use delivery for stock reversal. attached docs for reference.

Please help me in cancelling the sales order as I am not able to delete it.

Thanks in advance..

Regards,

[Former Member]

Dear SAP Gurus,

As we can see in the document flow screen shot the returned sales order number 60068867 -status says open and I am not able to cancel this.

Also I am getting an errors it says that 'Item 000010 can not be deleted because of subsequent document 96063284' As this is credit for return document and we can see in document flow that this document has been already reversed and also the reversed document number is as in screen shot - 99007714 which is with completed status.

Please suggest and thanks in advance.

[former_member182378]

Neel,

go to line item 10 of this return order, from there click on document flow.

so you will get document flow for that line item. please paste that here.

document 60068868 is in being processed. is this a RE delivery? why is it in this status?

typewriter

[Former Member]

Hi,

I am sorry for late reply. Kindly find the screen shot of line item 10 of returned sales order 60068867 as suggested by you.

Document 60068868 is with being process status because this is free good items for the same and user has created credit for returns for both the sales docs separately and he has cancelled both the returened invoice documents and even this docs also not able to delete from the system below is the screen shot for the same.

Please suggest how to delete both sales documents.

Thanks in advance...

[Former Member]

Hi,

I would suggest go to the origin sales document from where sales process initiated and view document flow and post the same to forum, so that it could help us to suggest you...

[Former Member]

Hi,

As this document flow is from the beginning of the documents as in previous attached screen shot. first sales order no.- 664000 has been hidden. Please suggest accordingly.

Thanks,

[former_member182378]

Neel,

Do you want to cancel the return order?

In VA03, give it and then see document flow. also paste that flow here.

typewriter

[Former Member]

Hi,

As first screen shot is the screen shot of VA03 of returned sales order number 60068867 with open status as displayed in first screen shot. the same returned sales order I am not able to cancel. Please suggest.

Thanks in advance.

[Lakshmipathi]

From your document flow, I could see couple of subsequent documents were generated againsgt your return orders (ending with 867 and 285) in which case, it is not possible to delete those return orders.  I presume, you were trying to delete either of these orders.

G. Lakshmipathi

[Former Member]

Hi,

As this happened because of free goods and in returned process free goods was not referenced. but now it is working fine for free goods returned process. Because of that this many time reversal have happened. As my client uses order related billing for returned process.

Please suggest me how to delete the sales order number 60068867 as in screen shot. if you see in screen shot the last returned sales order, returned delivery, PGR and the credit for returns are the perfect documents as per my client's requirement which is already processed.

Now the problem is when ever the user runs VA05 transaction then the sales order shows as open documents and they run the transactions for credit for returns. as in screen shot -

Please suggest how to track the subsequent document which binds not to cancel the reverse sales order.

Thanks,