Integration with Unified Inbox

[arijitkumardas]

Hi there

We will be using Unified Inbox for centralised notification at a client. This will span across multiple providers - both cloud and on-premise. Would love to get some feedback from a customer who has integrated notifications from Business Workflow (ECC / CRM / SRM etc) / BPM (SAP PO) / SuccessFactors / Ariba within Unified Inbox?

Agenda (feel free to add your own points) -

• How-to (standard APIs or custom development)
• Challenges
• Pitfalls
• User Experience

Regards

Arijit

[arijitkumardas]

Thank you for your time and help with Unified Inbox (and it's integration). It was good to know that with some clever development the possibilities of what one can achieve with Unified Inbox are endless!

NW Gateway has standard out-of-the-box Task Providers that integrate with WF (from any backend ABAP system) and NW BPM. Third party applications can integrate with Unified Inbox via custom Task Providers. Refer to How to create a custom data provider for Task Gateway

[Jocelyn_Dart]

Hi Arijit, I assume you mean work items and not notifications? Best to be clear as notifications means something else in the workflow space.

Brad Pokroy may be able to help you with some insights if you reach out to him.

Rgds,

Jocelyn

[arijitkumardas]

Hi Jocelyn

Thank you for getting back. Will reach out to Brad for his point-of-view. We intend to use it for both Work Items / Tasks only.

Regards

Arijit Das