Fatal Error: At least one port in the range 4520-4539 must be open for the installation to proceed. Please ensure that no application or firewall is blocking this range.

[Former Member]

Product / Version: SAP Crystal Reports 2013

Issue: Fatal Error:

Fatal Error: At least one port in the range 4520-4539 must be open for the installation to proceed. Please ensure that no application or firewall is blocking this range.

Error fires when I try to install Crystal Reports by Double-Clicking the Setup.exe file located at:C:\Users\Dr. Evers\Downloads\51046782\DATA_UNITS\CrystalReports\setup.exe

I have:

1. disabled all virus software

2. opened ports 4520-4539

3. disabled windows firewall

4. downloaded Crystal Reports (build: 51046782) from a link sent to me by an SAP support person

5. contacted that person to tell them that the install (using 51046782) still throws the same error

6. was told that I had to post this issue on this forum (thus doing so now) and then wait 24 hrs.

If anyone knows how to resolve this, please let me know; if not, will SAP support please contact me after the required 24hrs has elapsed.   This exact issue was posted in 2013 but was never answered.

Thank you,

[Former Member]

Hi,

Try copying the CR package onto your local hard drive and then right click on the setup.exe and run as Administrator.

Thanks,

DJ

[Former Member]

Hi DJ,

I get exactly the same issue and errors.  However, if I run as administrator I still get the same error.  Do you have any suggestions as to how I can resolve the problem?

I tried extracting the zip download to a separate folder but I get the same error that Kevin Evers reports, so it's not related to whether the zip file is unloaded to another folder for install.

Also, if it helps, I have managed to reinstall SAP GUI 7.3, and SAP Lumira today with no issues. I tried to insall CRDD 2011 which didn't complete fully and terminated abnormally. So I thought I'd go for CRDD2013 instead. At the moment I can't seem to get either to install fully. The only change to my laptop is an upgrade to a solid state hard drive and some extra memory.

Mt firewall is switched off too.

I think the solution requires that the Unpacking of the zip file is done to the C:\ root level of the drive, e.g. c:\CRDD_2013 and then run.  This seems to work.

[former_member183750]

Hi James

There is a number of KBA that may help (with fingers crossed). Please see the following:

1638102 - Crystal Reports 2011 Installation best practices

The above KBA will apply to CR 2013.

1909633 - Error: Installation cannot proceed, when attempting to install SAP Crystal Reports 2013

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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[former_member565618]

Thank! this exactly worked for me