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Former Member

Send E-Mail to Message Processor with Info from SAP

Hi Experts,

We want to activate the standard configuration of  “Send E-Mail to Message Processor with Info from SAP” so that an email will be sent to message processor whenever there is reply from SAP for OSS raised through an Incident form Solution Manager ITSM.

Below are the steps we have performed for same.

  Step1. Activated the standard Action Definition ” Send EMail to Message Processor with Info from SAP”

Please refer the image namely Step1 and Step2 attached.


Below are processing type maintained by default.


Please refer the image namely Step3 attached.


We have also maintained the Message Processor email address in SU01 profile as well as in BP transaction.

But still an email is not triggered to message processor when there is an reply from SAP for same.

Thanks,

Rakesh Bhor



Step3.JPG (102.6 kB)
Step2.JPG (48.7 kB)
Step1.JPG (65.4 kB)
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3 Answers

  • avatar image
    Former Member
    Oct 30, 2014 at 12:14 AM

    Hi Rakesh,

    what are the conditions for this action ?

    Actions from ITSM are triggered by some event usually a status change.

    So how it is designed to work in your case ?

    For example Status of Incident changed to (say) "Customer Action" and that should trigger an email to message processor.

    And that status should be indicated in the conditions for this action to be executed.

    Can you check this please ?

    Regards

    Elena

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    • Former Member Former Member

      Hi Rakesh,

      Make sure the Partner Dertmination/ Function is set & also check whether Schedule condition is marked Automaticaly or not. Abone all check for the Time of processing also.

      actions.png (34.8 kB)
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    Former Member
    Nov 07, 2014 at 05:49 PM

    Hi Rakesh

    is your problem resolved ?

    Thanks

    Elena

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    • Former Member

      Hi Elena,

      The problem still persist. We have created new  Zaction as per requirements and maintained below conditions. But still its not working.

      Thanks,

      Rakesh

      SCN IMG.JPG (73.9 kB)
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    Former Member
    Nov 19, 2014 at 07:59 PM

    Rakesh,

    first of all the status parameter is still wrong - it should be CRM user status, not STATUS SAP.

    Secondly, you showing condition screen without connection to the action, so which condition is it : schedule or start ?

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