on 10-29-2014 1:19 PM
Hi Experts,
We want to activate the standard configuration of “Send E-Mail to Message Processor with Info from SAP” so that an email will be sent to message processor whenever there is reply from SAP for OSS raised through an Incident form Solution Manager ITSM.
Below are the steps we have performed for same.
Step1. Activated the standard Action Definition ” Send EMail to Message Processor with Info from SAP”
Please refer the image namely Step1 and Step2 attached.
Below are processing type maintained by default.
Please refer the image namely Step3 attached.
We have also maintained the Message Processor email address in SU01 profile as well as in BP transaction.
But still an email is not triggered to message processor when there is an reply from SAP for same.
Thanks,
Rakesh Bhor
Hi Rakesh,
what are the conditions for this action ?
Actions from ITSM are triggered by some event usually a status change.
So how it is designed to work in your case ?
For example Status of Incident changed to (say) "Customer Action" and that should trigger an email to message processor.
And that status should be indicated in the conditions for this action to be executed.
Can you check this please ?
Regards
Elena
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Rakesh,
first of all the status parameter is still wrong - it should be CRM user status, not STATUS SAP.
Secondly, you showing condition screen without connection to the action, so which condition is it : schedule or start ?
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Hi Rakesh
is your problem resolved ?
Thanks
Elena
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